Senior Application Support Lead
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Job Description
Hiring: Senior Application Support Lead (L3 / TechOps)
Location: New Delhi / NCR
Experience: 8–15 Years
Domain: Banking & Financial Services (Mandatory: PSU Bank Experience)
Role Overview
We are looking for a Senior Application Support Lead (L3/TechOps) to manage and support critical enterprise applications in a 24x7 production environment. This role requires a strong blend of technical expertise, leadership, and stakeholder management, ensuring seamless operations across banking applications such as UPI and Core Banking systems.
Key Responsibilities
Team Leadership & Coordination
- Lead and mentor L1/L2 support teams
- Manage resource allocation, scheduling, and delivery tracking
- Coordinate with development, QA teams, and bank stakeholders for UAT and production releases
Application & Server Management
- Install, upgrade, and maintain WebLogic & JBoss servers
- Ensure availability and performance of UPI & Core Banking applications
Production Support & Monitoring
- Monitor system performance (CPU, memory, DB health)
- Use tools like Splunk, Dynatrace, APM for proactive monitoring
- Maintain SLA adherence and reporting
Incident & Problem Management
- Perform deep-dive troubleshooting (logs, thread dumps)
- Conduct Root Cause Analysis (RCA)
- Drive permanent fixes via change management
Database & Platform Operations
- Execute SQL (DDL/DML) for troubleshooting and maintenance
- Work with Oracle / MySQL environments
Disaster Recovery & Deployment
- Manage DR drills and DC–DR failovers
- Handle deployments (WAR files) and OS patching (Linux/Windows)
Technical Skills
- Operating Systems: Linux/Unix (RHEL), Windows Server
- Middleware: WebLogic, JBoss
- Databases: Oracle (11g/12c), MySQL
- Scripting: Shell scripting, Unix commands (Sed, Awk, Grep, Find)
- Tools: JIRA, Splunk, Dynatrace, WinSCP, PuTTY
- Domain Expertise: UPI / Core Banking (Finacle preferred)
Education & Qualifications
- Bachelor’s degree in Computer Science / IT / BCA or related field
- Certifications in Linux / Finacle (preferred)
- Strong communication & stakeholder management skills
Mandatory Requirements
- Experience in Banking / Financial Services (PSU Bank preferred)
- Strong experience in L3 Production Support
- Hands-on with middleware + database + Linux stack
Interested?
Apply now or share your resume to explore this opportunity!
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