Senior Application Support Lead
DigiFocal IT Solutions Pvt LtdRole Overview
DigiFocal IT Solutions Pvt Ltd is hiring a Senior Application Support Lead. This is a full-time role in New Delhi. Part of DigiFocal IT Solutions Pvt Ltd's Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Hiring: Senior Application Support Lead (L3 / TechOps)
Location: New Delhi / NCR
Experience: 8–15 Years
Domain: Banking & Financial Services (Mandatory: PSU Bank Experience)
Role Overview
We are looking for a Senior Application Support Lead (L3/TechOps) to manage and support critical enterprise applications in a 24x7 production environment. This role requires a strong blend of technical expertise, leadership, and stakeholder management, ensuring seamless operations across banking applications such as UPI and Core Banking systems.
Key Responsibilities
Team Leadership & Coordination
- Lead and mentor L1/L2 support teams
- Manage resource allocation, scheduling, and delivery tracking
- Coordinate with development, QA teams, and bank stakeholders for UAT and production releases
Application & Server Management
- Install, upgrade, and maintain WebLogic & JBoss servers
- Ensure availability and performance of UPI & Core Banking applications
Production Support & Monitoring
- Monitor system performance (CPU, memory, DB health)
- Use tools like Splunk, Dynatrace, APM for proactive monitoring
- Maintain SLA adherence and reporting
Incident & Problem Management
- Perform deep-dive troubleshooting (logs, thread dumps)
- Conduct Root Cause Analysis (RCA)
- Drive permanent fixes via change management
Database & Platform Operations
- Execute SQL (DDL/DML) for troubleshooting and maintenance
- Work with Oracle / MySQL environments
Disaster Recovery & Deployment
- Manage DR drills and DC–DR failovers
- Handle deployments (WAR files) and OS patching (Linux/Windows)
Technical Skills
- Operating Systems: Linux/Unix (RHEL), Windows Server
- Middleware: WebLogic, JBoss
- Databases: Oracle (11g/12c), MySQL
- Scripting: Shell scripting, Unix commands (Sed, Awk, Grep, Find)
- Tools: JIRA, Splunk, Dynatrace, WinSCP, PuTTY
- Domain Expertise: UPI / Core Banking (Finacle preferred)
Education & Qualifications
- Bachelor’s degree in Computer Science / IT / BCA or related field
- Certifications in Linux / Finacle (preferred)
- Strong communication & stakeholder management skills
Mandatory Requirements
- Experience in Banking / Financial Services (PSU Bank preferred)
- Strong experience in L3 Production Support
- Hands-on with middleware + database + Linux stack
Interested?
Apply now or share your resume to explore this opportunity!
Frequently Asked Questions
How do I apply for the Senior Application Support Lead position at DigiFocal IT Solutions Pvt Ltd?
Use the Apply button above to submit your application directly to DigiFocal IT Solutions Pvt Ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Application Support Lead position at DigiFocal IT Solutions Pvt Ltd located?
This position is based in New Delhi. DigiFocal IT Solutions Pvt Ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Application Support Lead at DigiFocal IT Solutions Pvt Ltd earn?
DigiFocal IT Solutions Pvt Ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Application Support Lead role at DigiFocal IT Solutions Pvt Ltd posted?
This role was posted on April 9, 2026 (68 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Application Support Lead role at DigiFocal IT Solutions Pvt Ltd require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. DigiFocal IT Solutions Pvt Ltd lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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