Customer Service Representative (Pathway to Inside Sales)

100% owned and operated by Newfoundlanders since our establishment in 1840, Dicks and Company Basics continues to specialize in the office products, business machines and printing trades. Our main distribution centre and head office, located in St. John's, is a 30,000 square foot facility with over 8,000 products in stock. We have four branch locations: St. John's, Carbonear, Grand Falls-Windsor, and Corner Brook, and currently have over 60 employees, 30 of which have 10+ years of service with us.

We are a growing, customer-focused company dedicated to delivering exceptional service and building long-term relationships with our clients. As we continue to expand, we’re looking for motivated individuals who are eager to start in customer service and develop into inside sales professionals.

Position Overview:

This role is ideal for someone who enjoys helping people, solving problems, and is interested in building a career in sales. You’ll begin by supporting customers, learning our products and processes, and gradually transition into an inside sales role with training and mentorship.

Key Responsibilities:

Provide friendly, timely, and professional support to customers via phone, email, and chat

Resolve customer inquiries, issues, and complaints with a solution-oriented approach

Maintain accurate records of customer interactions

Develop a strong understanding of our products and services

Identify opportunities to upsell or introduce additional solutions (training provided)

Collaborate with the sales team to support lead generation and follow-ups

Participate in ongoing training to build sales skills and product knowledge

Growth Opportunity:

After demonstrating strong performance in customer service, you will have the opportunity to transition into an Inside Sales Representative role, where responsibilities will include:

Proactively reaching out to leads and existing customers

Presenting product solutions and closing sales

Meeting and exceeding sales targets

Building long-term customer relationships

Qualifications

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Positive attitude and willingness to learn

Previous customer service experience is an asset, but not required

Interest in sales and career growth

What We Offer

Competitive salary + performance-based incentives

Clear career progression into inside sales

Comprehensive training and mentorship programs

Supportive and collaborative team environment

How to Apply

Submit your resume and a brief cover letter outlining your interest in the role and career growth in sales.

This is more than just a customer service role—it’s a starting point for a rewarding career in sales.

Job Types: Part-time, Permanent

Pay: $16.35-$17.50 per hour

Expected hours: No less than 32 per week

Ability to commute/relocate:

• St. John's, NL A1E 1W6: reliably commute or plan to relocate before starting work (required)

Education

• Secondary School (preferred)

Experience

• Customer service: 1 year (preferred)

Work Location: In person