Role Overview
Dexian is hiring a mid-level Application Production Support (Hybrid in Toronto, Canada). This is a contract hybrid role, based in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Summary
Dexian is seeking a Application Production Support (Hybrid in Toronto, Canada) for an opportunity with a client located in Toronto, CA.
Responsibilities
- Team handles 40-50 tickets monthly as a team through a shared ServiceNow inbox
- Tickets range from quick resolutions to complex SEV1 incidents
- End to end troubleshooting across multiple systems: TSYS, MasterCard, merchants, downstream applications
- Investigation work: Navigate mainframe files, search account records, identify root causes
- Guide development teams to fixes without doing actual development
Requirements
- Recently in a Production Support / Issue Management role
- TSYS experience or similar system
- ServiceNow or similar ticketing system
- Must have worked in a bank previously
- 1 year contract, can extend and potential for FTE conversion
- Hybrid 2 days per week in downtown Toronto
- 37.5 hours per week M-F with some on-call rotation once per month
Desired Skills and Experience
Production Support Analyst Needed.
1 year contract, can extend and potential for FTE conversion.
Hybrid 2 days per week in downtown Toronto.
37.5 hours per week M-F with some on-call rotation once per month.
Experience Needed:
Recently in a Production Support / Issue Management role.
TSYS experience.
ServiceNow or similar ticketing system.
Must have worked in a bank previously.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Frequently Asked Questions
How do I apply for the Application Production Support (Hybrid in Toronto, Canada) position at Dexian?
Use the Apply button above to submit your application directly to Dexian. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Application Production Support (Hybrid in Toronto, Canada) role at Dexian remote or in-office?
This is a hybrid role based in CA. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Application Production Support (Hybrid in Toronto, Canada) at Dexian earn?
Dexian has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Application Production Support (Hybrid in Toronto, Canada) role at Dexian posted?
This role was posted on March 16, 2026 (84 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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