Role Overview
Deodap is hiring a mid-level Customer Care Manager. This is a full-time role in Rajkot. posted 2 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Summary: We are seeking an experienced Customer Care Manager to lead and manage our customer support operations for the eCommerce platform. The ideal candidate will be responsible for overseeing customer interactions across Care Panel, Ticketing System, and KwikChat , ensuring high-quality service, quick resolution time, and customer satisfaction. Key Responsibilities: Manage daily operations of the customer support team Monitor and review Care Panel activities to ensure smooth workflow Oversee ticket management system (allocation, escalation, closure) Supervise KwikChat platform for real-time customer handling Ensure all queries are resolved within defined TAT (Turnaround Time) Handle escalations and provide quick resolutions Track and improve customer satisfaction (CSAT) and service quality Train and guide team leaders and executives Prepare daily/weekly performance reports Coordinate with internal departments (logistics, sales, tech) for issue resolution Identify gaps and implement process improvements
About Deodap
Deodap
Frequently Asked Questions
How do I apply for the Customer Care Manager position at Deodap?
Use the Apply button above to submit your application directly to Deodap. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Care Manager position at Deodap located?
This position is based in Rajkot. Deodap has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Care Manager at Deodap earn?
Deodap has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Care Manager role at Deodap posted?
This role was posted on June 11, 2026 (14 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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