Technical Support Specialist

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026); Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026).

This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

OVERVIEW

Dentons Canada is currently recruiting for a Technical Support Specialist for our Montreal office. The Technical Support Specialist provides world‑class client service and technical support. The Technical Support Specialist plays a critical role in supporting our clients' IT needs with a \"white glove\" approach. The position will report directly to the Technical Support Lead.

RESPONSIBILITIES

• Provide full range of IT support (Windows 11, Office 365, IManage, mobile devices) in line with \"service excellence\" and global standards to users in the Montreal office, as required.
• Respond to customer/user support needs, inquiries, and requests promptly and professionally.
• Follow through on assignments and issues pertaining to internal customers.
• Perform software/hardware installation and support.
• Responsible for incident tracking and meeting SLAs in the Montreal office and be responsible for resolving service desk tickets.
• Ensuring that incident queue management goals are met.
• Ability to work through complex problems and multitasking.
• Act as point of contact for the Montreal office related IT needs and communicate with firm‑wide IT staff, IT Client Services management, and local Office Management as necessary.
• Act as an escalation point for any problems in the Montreal office to resolve and work with firm‑wide IT staff and Client Services management to resolve.
• Work closely with the local Office Management to assist in Client meetings and Audio‑Visual setups in the Edmonton office.
• Work with the TSS Lead and other IT teams to continually improve the service offered in the Montreal office.
• Willing to learn new technologies and work to improve existing technology operations.
• Responsible for following Dentons imaging procedures as well as inventory, resource and asset management in the Montreal office.
• Assist with and organize local office projects that require IT assistance, supervising firm‑wide IT directed projects locally and responsible for move, add and change requests for the Montreal office.
• Adhere to all local and regional IT operational standards and procedures.
• Other duties, as assigned, to fully meet the requirements of the position.
• On‑call rotation required.
• Fluency in English and French as the role includes providing support and service to Firm members across all six Canadian offices (written and verbal).

EXPERIENCE and QUALIFICATIONS

• 5+ years in End User Support experience.
• Strong oral and written communication and interpersonal skills.
• Ability to provide after‑hours emergency support.
• Ability to interact with all levels of personnel as an advocate for user interest.
• Willing to learn new technologies and work with the other members of the IT team to provide input on improvements to existing systems.
• Robust knowledge of the entire Microsoft Office Suite, including 2016 & 365 as well as Windows 10 and 11 operating systems. Proficient in Active Directory.
• Experience with remote access technologies and software.
• Self‑directed, independently motivated and able to work well with minimal supervision.
• Proficiency in determining the causes of application errors and repairing them.
• Associate's degree or equivalent experience required.
• Professional appearance and presentation required.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

This role is a replacement position.

The target salary range for this position is $65,000 – $75,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market.

We strive to hire, promote, and tr