At Delta, our Digital Experience Team is the driving force behind shaping cohesive and easy digital journeys. We're committed to leveraging human-centered design, to address the dynamic user needs of today while seizing future opportunities. Our journey involves transitioning from individual skill teams to collaborative design teams, aiming to set the gold standard for digital design that inspires product and design communities worldwide. We are inviting top-tier designers to join us in this journey, driving the shift towards creating exceptional digital experiences, both for our customers and our employees.

We are seeking a Senior UX Designer to drive the design of intuitive, scalable, and impactful digital experiences across our customer and employee platforms.

HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

As a Senior UX Designer, you will lead the design of the structure and flow of complex digital experiences, including interaction design, information architecture, navigation models, and end to end user flows.

You will partner closely with product, research, content, engineering, and design system teams to frame problems, define experience strategy, and translate user needs and business goals into scalable design solutions.

Key responsibilities include but are not limited to:

• Lead the design of end to end user experiences with responsibility for interaction models, information architecture, and complex user flows across web and mobile platforms.
• Partner in discovery to frame user problems and translate research insights, behavioral data, and constraints into clear experience strategies and testable design solutions.
• Create and evolve UX artifacts—journey maps, service blueprints, task models, wireframes, and mid to high fidelity prototypes—to align teams and drive decision making.
• Collaborate closely with product, visual design, content, and engineering partners to ensure cohesive, accessible, and feasible experience outcomes.
• Advocate for human centered, inclusive, and accessible design practices, influencing stakeholders through clear rationale and evidence.
• Apply and contribute to Delta’s omnichannel design system, ensuring consistency, scalability, and accessibility across internal and external experiences.
• Mentor mid level and junior designers through critiques, feedback, and knowledge sharing; contribute to evolving team standards and playbooks.
• Partner with engineering throughout delivery to clarify requirements, assess feasibility, and ensure high‑quality implementation through iterative review.
• Use qualitative and quantitative inputs (e.g., usability findings, analytics) to prioritize and validate experience improvements.