Job Posting: Recruitment Agency Manager (Portfolio & Delivery)

Location: Remote (Must be based in the Greater Toronto Area for regular in-person meetings)

Position Type: Full-Time

Reports To: Director & President

About the Role

Our Toronto-based recruitment firm is experiencing a surge in volume. To sustain our growth and maintain our high standards of service, we are looking for a high-performing Recruitment Agency Manager.

This is not a role where you will be building from scratch; instead, you will take immediate ownership of a distinct portion of our existing client portfolio. You will act as the primary strategic partner for these accounts—managing the relationships, uncovering new business opportunities within them (Account Management/BD), and leading a team to ensure seamless recruitment delivery.

If you are an intuitive, fiercely independent problem-solver who thrives on execution and autonomy, this role is for you.

Key Responsibilities

💼 Account Management & Business Development

• Portfolio Ownership: Take full accountability for a designated segment of existing client accounts, serving as their primary point of contact.
• Relationship Cultivation: Deepen client relationships through regular communication, performance reviews, and proactive consultation.
• Organic Growth: Identify expansion opportunities within your portfolio by cross-selling services or mapping out new hiring needs within client departments.

⚙️ Recruitment Delivery Management

• End-to-End Delivery: Oversee the full recruitment lifecycle for your portfolio's requisitions, ensuring high-quality talent pipelines and swift time-to-fill metrics.
• Team Leadership: Manage, mentor, and direct the daily workflows of recruitment team members assigned to your accounts.
• Resource Allocation: Dynamically prioritize job orders and assign resources based on urgency and revenue impact.

📈 Strategy & Operations

• Problem-Solving: Proactively address delivery bottlenecks, client objections, or market challenges with creative, data-driven solutions.
• Local Engagement: Attend regular in-person client meetings, strategy sessions, and internal team touchpoints across the Toronto area.
• Autonomy: Operate with a high degree of independence, making critical decisions regarding account strategy and team management.

What We Are Looking For

• Experience: 5+ years of experience within an agency recruitment environment, with at least 2 years in a leadership, account management, or team lead capacity.
• Location Flexibility: Ability to work effectively from home, paired with the willingness to travel into Toronto regularly for client and team meetings.
• The "Intangibles":
• High Intuition & Initiative: You don't wait for instructions; you anticipate client needs and team roadblocks before they happen.
• Exceptional Communication: Sharp negotiation, presentation, and interpersonal skills.
• Strong Problem-Solving: A proven track record of turning struggling accounts around or solving complex hiring challenges.
• Tools: Familiarity with modern ATS/CRM platforms, LinkedIn Recruiter, and collaborative remote tools (Slack, Teams, etc.).

What We Offer

• Autonomy & Trust: A fully remote setup where you are trusted to run your portfolio like your own business.
• Warm Portfolio: Immediate access to established, revenue-generating client relationships.
• Competitive Compensation: Base salary plus a lucrative commission/bonus structure tied to portfolio performance and growth.
• Collaborative Culture: A supportive, high-energy team environment with regular in-person touchpoints in the GTA.

To Apply

Please submit your resume along with a brief note detailing your experience managing client portfolios and delivery teams within the recruitment agency space.