Strategic Customer Success Manager, Financial Services

Lead transformative cloud initiatives as a Senior Customer Success Manager at AWS Canada in Financial Services. Drive customer success through innovative AI and cloud solutions across complex organizations.

In this strategic role, you will partner with prominent financial institutions, guiding their multi-year transformations. Leverage your expertise in cloud architecture, program management, and executive-level relationship management. Your mission is to enhance value realization while navigating complex compliance and regulatory standards in the financial sector.

Key Responsibilities:

• Serve as the main accountability point for cloud transformation journeys
• Facilitate structured delivery and risk mitigation practices
• Drive executive-level engagements and co-innovation sessions
• Identify systemic barriers and propose governance solutions
• Mentor peers and elevate internal standards of customer success

Requirements

• 5+ years in leading large-scale transformation programs
• Experience with digital and cloud initiatives in financial services
• Strong executive relationship management skills
• Knowledge of compliance and regulatory frameworks
• Cloud Technology Certification or AWS certification preferred

Utilize your cloud and AI expertise to lead transformation and ensure customer success in their journeys with AWS.