Senior Customer Success Manager (Transformation Advisor, Financial Services)

Requirements

5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

Experience leading large‑scale digital or cloud transformation programs across multiple workstreams

Experience managing executive‑level relationships at VP or Director level and above in complex, matrixed organizations

Experience working in or with the Financial Services sector, including knowledge of regulatory environments, compliance requirements, and digital banking trends

Experience in program management, including the application of structured delivery methodologies and risk mitigation practices

Experience with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches

(Desirable) Cloud Technology Certification, or AWS certification, such as AWS Solutions Architect, or a similar cloud certification

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying

What the job involves

As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada’s most complex financial institutions guiding them through multi‑year cloud and AI transformations that reshape how they operate, compete, and serve their customers

This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change

You will serve as the primary point of accountability for your customers’ cloud and AI transformation journeys — accelerating value realization, de‑risking execution, and deepening the AWS partnership at every level of their organization

You will be the person customers call when the stakes are highest, and the person AWS counts on to ensure customers don’t just adopt the cloud and AI agents, but transform because of it

You will own the customer relationship from strategy to execution, driving alignment across AWS Sales, Solutions Architecture, Professional Services, and Partners, while maintaining a direct line to your customers’ C‑suite and board‑level priorities

Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches

Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress

Initiate and lead executive‑level engagements, co‑innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level

Provide program‑wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment

Develop repeatable mechanisms, contribute to internal enablement, and mentor peers to raise the standard for how AWS delivers customer success in Canada

This role sits at the intersection of technology and business strategy. You don’t need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do

You might translate a complex AI solution into a business case for a CFO, advise a client on migrating critical workloads to the cloud, and align stakeholders across a large, matrixed financial services organization. If you thrive in environments where technical depth and executive communication are equally valued, this role is for you