Back Office Manager - Operations

As the Back Office Manager at our company, your role is crucial in ensuring that day-to-day back-office production tasks are carried out efficiently to meet Customer Service Level Agreements and company budget goals. Your responsibilities include:

• Leading designated production projects to meet or exceed gross margin targets
• Directing all production projects to meet client Service Level Agreements and other contractual obligations
• Managing budgets for production projects assigned by the Senior Manager
• Maintaining and reporting monthly operations metrics to the executive team
• Assigning Assistant Managers and Supervisors to projects, including new ones
• Establishing productivity standards to meet financial goals and creating bonus incentive plans
• Delivering presentations to clients and executive management on project quality, productivity, and financial performance
• Building and maintaining strong customer relationships to enhance satisfaction and service opportunities
• Utilizing the DATAMARK ISO BPMS or site-specific BPMS system to control back-office operations
• Developing Assistant Managers and Supervisors for promotional opportunities and evaluating their performance
• Assisting in hiring and training new staff
• Being capable of performing the work activities of any assigned Back Office Assistant Managers when required

Qualifications required for this role include:

Education Requirements:

• High School Diploma or equivalent
• Bachelor's Degree preferred

Field Experience:

• Minimum 8 years of back office experience with 4 years in a supervisory role and 2 years in a management role

Position Experience:

• At least 2 years of experience in a back office management role

Other Qualifications:

• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Experience in meeting company budgets, profitability targets, and creating staffing plans

Required Skills

• Excellent leadership, mentoring, and communication skills
• Extensive knowledge of Back Office procedures and principles
• Strong analytical and problem-solving skills
• Effective multitasking and interpersonal skills
• Attention to detail and ability to resolve customer issues professionally
• Capability to coach and mentor Back Office associates

Additionally, the benefits offered for this position include PF, Gratuity, Mediclaim, and PLI. As the Back Office Manager at our company, your role is crucial in ensuring that day-to-day back-office production tasks are carried out efficiently to meet Customer Service Level Agreements and company budget goals. Your responsibilities include:

• Leading designated production projects to meet or exceed gross margin targets
• Directing all production projects to meet client Service Level Agreements and other contractual obligations
• Managing budgets for production projects assigned by the Senior Manager
• Maintaining and reporting monthly operations metrics to the executive team
• Assigning Assistant Managers and Supervisors to projects, including new ones
• Establishing productivity standards to meet financial goals and creating bonus incentive plans
• Delivering presentations to clients and executive management on project quality, productivity, and financial performance
• Building and maintaining strong customer relationships to enhance satisfaction and service opportunities
• Utilizing the DATAMARK ISO BPMS or site-specific BPMS system to control back-office operations
• Developing Assistant Managers and Supervisors for promotional opportunities and evaluating their performance
• Assisting in hiring and training new staff
• Being capable of performing the work activities of any assigned Back Office Assistant Managers when required

Qualifications required for this role include:

Education Requirements:

• High School Diploma or equivalent
• Bachelor's Degree preferred

Field Experience:

• Minimum 8 years of back office experience with 4 years in a supervisory role and 2 years in a management role

Position Experience:

• At least 2 years of experience in a back office management role

Other Qualifications:

• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Experience in meeting company budgets, profitability targets, and creating staffing plans

Required Skills

• Excellent leadership, mentoring, and communication skills
• Extensive knowledge of Back Office procedures and principles
• Strong analytical and problem-solving skills
• Effective multitasking and interpersonal skills
• Attention to detail and ability to resolve customer issues professionally
• Capability to coach and mentor Back Office associates

Additionally, the benefits offered for this position include PF, Gratuity, Mediclaim, and PLI.