About the Company

CrowdStrike is a global cybersecurity company focused on preventing breaches with an AI-native security platform. Since its founding in 2011, it has supported organizations across industries by helping them protect their operations, communities, and people. The company emphasizes innovation, customer commitment, and a culture built on autonomy, ownership, and collaboration.

About the Role

The Regional Training Lead is responsible for delivering a consistent and high-quality onboarding and training experience for the Falcon Complete team in an assigned region. This position manages regional training coordinators and trainers, oversees onboarding progress, and acts as the main contact for regional training requirements.

You will partner with Training & Onboarding leadership and Curriculum Developers to keep global standards aligned while adapting delivery to regional needs. The role also includes support for training platforms, system administration within the region, and real-time assistance for employees who need help or guidance.

This is a strong fit for someone who works well in fast-moving, globally distributed teams, is highly organized, and enjoys improving readiness and performance through both leadership and hands-on support.

About the Team

The Training & Onboarding team designs and scales learning experiences for Falcon Complete analysts worldwide. It is a collaborative, mission-focused group that works closely with regional leaders, onboarding leads, Curriculum Developers, Service Assurance, and other stakeholders.

The team operates in a remote-first setup where trust, ownership, and communication matter. In this regional role, you will serve as the local expert who helps maintain training consistency, provides visibility into regional needs, and ensures onboarding and learning programs are executed on time.

Key Responsibilities

• Lead regional training coordinators and team trainers while keeping them aligned with Training & Onboarding processes, SOPs, and expectations.
• Oversee onboarding and training for new hires in the region, ensuring timely progress through required learning tracks.
• Maintain and improve training materials as processes evolve, including tracking content health and keeping content aligned with current tools, workflows, and best practices.
• Provide live training and systems support for the region as part of a follow-the-sun support model for key platforms.
• Work with Curriculum Developers on building, updating, and refining training content, while bringing in regional context and operational feedback.
• Review training metrics to spot knowledge gaps, regional trends, or performance issues and recommend corrective actions.
• Handle regional training intake and help prioritize needs in line with the broader training strategy and business roadmap.
• Stay in close contact with regional leaders, onboarding leads, and cross-functional partners to share progress, risks, and upcoming work.
• Promote consistent use of T&O onboarding standards and content, while adjusting delivery and execution to fit regional schedules and workflows.
• Keep documentation, JIRA tickets, and training records up to date to support visibility and continuous improvement.
• Provide practical training support or facilitation when needed.

Requirements

• Background in training, enablement, onboarding, or a similar operational function.
• Proven ability to lead people and hold distributed teams accountable.
• Strong planning and organization skills, including tracking progress and monitoring metrics.
• Ability to analyze data, identify gaps or trends, and explain practical solutions.
• Clear communication and collaboration skills across global teams and time zones.
• Working knowledge of learning management systems such as Docebo or an equivalent platform.
• Experience using Jira or a similar workflow/project management tool.
• Ability to work independently, set priorities, and deliver in a fast-paced environment.
• Strong interest in improving onboarding, training quality, and knowledge development.

Preferred Qualifications

• Experience developing or editing training content using tools such as Articulate 360, Rise, or similar software.
• Prior experience delivering technical training or cybersecurity-related training.
• Experience supporting global teams or working in a follow-the-sun operating model.
• Exposure to curriculum design, instructional design, or enablement strategy.

Work Arrangement

This is a remote-first role. Candidates based in the region are preferred, but residence in the region is not mandatory. Relocation support and visa sponsorship are not offered.

Benefits

• Strong compensation package with equity awards.
• Comprehensive physical and mental wellness support.
• Competitive vacation time and holidays.
• Paid parental and adoption leave.
• Professional development opportunities for all employees.
• Employee networks, local groups, and volunteer opportunities.
• Vibrant office culture with modern amenities.
• Certified as a Great Place to Work worldwide.

Equal Opportunity Statement

The employer is committed to equal employment opportunity and an inclusive workplace. Employment decisions are based on job-related requirements and are not influenced by protected characteristics such as race, color, religion, sex, sexual orientation, gender identity, marital or family status, veteran status, age, national origin, disability, medical condition, genetic information, or other legally protected categories. Support is available for applicants who need help with the application process or accommodations.

Responsibilities

• Lead regional training coordinators and team trainers while keeping them aligned with Training & Onboarding processes, SOPs, and expectations.
• Oversee onboarding and training for new hires in the region, ensuring timely progress through required learning tracks.
• Maintain and improve training materials as processes evolve, including tracking content health and keeping content aligned with current tools, workflows, and best practices.
• Provide live training and systems support for the region as part of a follow-the-sun support model for key platforms.
• Work with Curriculum Developers on building, updating, and refining training content, while bringing in regional context and operational feedback.
• Review training metrics to spot knowledge gaps, regional trends, or performance issues and recommend corrective actions.
• Handle regional training intake and help prioritize needs in line with the broader training strategy and business roadmap.
• Stay in close contact with regional leaders, onboarding leads, and cross-functional partners to share progress, risks, and upcoming work.
• Promote consistent use of T&O onboarding standards and content, while adjusting delivery and execution to fit regional schedules and workflows.
• Keep documentation, JIRA tickets, and training records up to date to support visibility and continuous improvement.
• Provide practical training support or facilitation when needed.

Requirements

• Background in training, enablement, onboarding, or a similar operational function.
• Proven ability to lead people and hold distributed teams accountable.
• Strong planning and organization skills, including tracking progress and monitoring metrics.
• Ability to analyze data, identify gaps or trends, and explain practical solutions.
• Clear communication and collaboration skills across global teams and time zones.
• Working knowledge of learning management systems such as Docebo or an equivalent platform.
• Experience using Jira or a similar workflow/project management tool.
• Ability to work independently, set priorities, and deliver in a fast-paced environment.
• Strong interest in improving onboarding, training quality, and knowledge development.

Perks & benefits

• Strong compensation package with equity awards.
• Comprehensive physical and mental wellness support.
• Competitive vacation time and holidays.
• Paid parental and adoption leave.
• Professional development opportunities for all employees.
• Employee networks, local groups, and volunteer opportunities.
• Vibrant office culture with modern amenities.
• Certified as a Great Place to Work worldwide.