Senior Technical Support Engineer

Remote - United StatesRemotePosted 6 days ago

Role Overview

Cribl is hiring a Senior Technical Support Engineer. This is a full-time remote role, with the team based in Remote - United States. Part of Cribl's Devops hiring, posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Senior-level Devops roles is $140k-$190k (based on 58 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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JavaScriptAWSAzureLinuxElasticsearchTelemetryORCompensation

Job description

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

Why You’ll Love This Role

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

As An Active Member Of Our Team, You Will…

Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
This position will require stand-by, on-call, or off-hours duties

If You’ve Got It - We Want It

BS degree in Computer Science or similar degree, or equivalent work experience
5+ years' experience supporting enterprise customers or working hands-on with distributed systems
Passionate about working on complex technical issues
Expert-level troubleshooting, problem-solving skills, and critical thinking
Excellent client-facing skills, excellent written and verbal communication skills
Experience with Linux, AWS, Azure, and Networking
Bonus Points/Preferred Qualifications:
- Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
  Regex and JavaScript experience is a Plus

#LI-KJ1
#LI-Remote

The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.

In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.

In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.

Base Salary Range

$90,000—$141,000 USD

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.

About Cribl

Cribl

cribl.io

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Frequently Asked Questions

How do I apply for the Senior Technical Support Engineer position at Cribl?

Use the Apply button above to submit your application directly to Cribl. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Senior Technical Support Engineer role at Cribl remote?

Yes. This is a remote role. The team is based in Remote - United States, but the position itself does not require relocating to that office.

What does a Senior Technical Support Engineer at Cribl earn?

Cribl has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Technical Support Engineer role at Cribl posted?

This role was posted on July 14, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Technical Support Engineer role at Cribl require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Cribl lists their specific requirements in the description below, so review the must-have qualifications closely before applying.

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