As a Content & Technical Writer with multimedia expertise at Credence, your primary role is to drive documentation, marketing content, and product storytelling for the AI/ML-powered Healthcare RCM platform. This hybrid position combines technical writing, audio/video production, content strategy, and digital marketing to showcase products, enable adoption, and amplify the brand. **Key Responsibilities:** - Produce detailed user manuals, API guides, integration documentation, and internal knowledge base content for AI/ML, LLM Ops, Agentic AI, RPA, and cloud-based workflows. - Maintain audit-ready, compliant documentation supporting healthcare regulations. - Translate complex workflows and models into accessible formats for engineers, analysts, and clients. - Develop product storytelling and go-to-market content strategies to digitize and engage target audiences. - Create blogs, whitepapers, social posts, newsletters, webinars, and other thought leadership content highlighting AI/ML and RCM solutions. - Plan content calendars aligned with product launches, feature updates, and marketing campaigns. - Produce audio and video content: product trailers, demo videos, tutorials, webinars, and explainer videos. - Collaborate with designers and video editors to create visual assets, animations, and infographics for technical and marketing purposes. - Ensure consistent branding, messaging, and technical accuracy across all multimedia outputs. - Work with marketing and product teams to digitize product presence and expand outreach through blogs, social media, videos, and campaigns. - Monitor content performance using analytics and optimize for engagement and adoption. - Identify opportunities to repurpose technical content for marketing channels. - Partner with AI/ML engineers, Data Scientists, RPA developers, and Product Managers for accurate content creation. - Maintain documentation standards, templates, and workflow guides. - Ensure version control, CI/CD for documentation, and knowledge management. **Qualifications Required:** - Bachelors or Masters degree in Computer Science, Data Science, Information Systems, Communications, Media, or Marketing. - 512+ years of experience in technical writing, content creation, multimedia production, or marketing communications, preferably in AI/ML, Healthcare IT, or RCM. - Hands-on experience with AI/ML workflows, LLM Ops, Agentic AI, RPA, ETL, and cloud platforms. - Proven ability to translate technical concepts into audio/video/interactive content. - Experience with HIPAA, SOC 2, GDPR compliance in content creation is highly desirable. At Credence, maintaining the highest standards of integrity in the recruitment process is a priority. The company strictly prohibits any solicitation of money in exchange for job opportunities. If approached by anyone making such requests, please report it immediately to the official HR team at hidden_email safety and trust are valued at Credence, thank you for helping maintain a fair and transparent hiring environment. As a Content & Technical Writer with multimedia expertise at Credence, your primary role is to drive documentation, marketing content, and product storytelling for the AI/ML-powered Healthcare RCM platform. This hybrid position combines technical writing, audio/video production, content strategy, and digital marketing to showcase products, enable adoption, and amplify the brand. **Key Responsibilities:** - Produce detailed user manuals, API guides, integration documentation, and internal knowledge base content for AI/ML, LLM Ops, Agentic AI, RPA, and cloud-based workflows. - Maintain audit-ready, compliant documentation supporting healthcare regulations. - Translate complex workflows and models into accessible formats for engineers, analysts, and clients. - Develop product storytelling and go-to-market content strategies to digitize and engage target audiences. - Create blogs, whitepapers, social posts, newsletters, webinars, and other thought leadership content highlighting AI/ML and RCM solutions. - Plan content calendars aligned with product launches, feature updates, and marketing campaigns. - Produce audio and video content: product trailers, demo videos, tutorials, webinars, and explainer videos. - Collaborate with designers and video editors to create visual assets, animations, and infographics for technical and marketing purposes. - Ensure consistent branding, messaging, and technical accuracy across all multimedia outputs. - Work with marketing and product teams to digitize product presence and expand outreach through blogs, social media, videos, and campaigns. - Monitor content performance using analytics and optimize for engagement and adoption. - Identify opportunities to repurpose technical content for marketing channels. - Partner with AI/ML engineers, Data Scientists, RPA developers, and Product Managers for accurate content creation. - Maintain documentation standards, templates, and workflow gu