IT Support Specialist

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IT Support Specialist – Level 1 (100% On‑Site)

Salary $60,000 – $65,000

Brooklyn

A private high school in South Brooklyn is seeking a Level 1 IT Support Specialist to support ~450 students and 100 faculty/staff. This is a full-time, year-round role requiring 5 days on-site, including summer coverage.

Key Responsibilities

• Serve as the first point of contact for technical issues; troubleshoot or escalate as needed
• Provide support in person and via remote tools
• Image, deploy, and configure laptops, desktops, and classroom technology
• Install, maintain, and troubleshoot hardware, software, and applications
• Manage device lifecycle (setup, repairs, replacements, inventory tracking)
• Support printers, copiers, and print server queues
• Manage users in Active Directory, Google Admin, and internal systems
• Assist with endpoint management (Intune, Jamf, Google Admin)
• Set up and support A/V equipment and livestream events (occasional after-hours work)
• Document tickets, resolutions, and internal knowledge base updates

Requirements

• Bachelor’s degree or equivalent experience/certifications
• ~2 years of IT support / help desk experience
• Experience supporting Windows, macOS, and ChromeOS
• Basic command line and scripting knowledge (PowerShell or shell)
• Basic networking/troubleshooting skills
• Strong communication and customer service skills
• Ability to prioritize and work in a fast-paced environment
• Comfortable with physical work (lifting up to 40 lbs, moving between floors)
• Strong interest in learning and staying current with technology

Nice to Have

• 3D printer support/maintenance experience
• Photography, videography, or A/V production experience

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