Job Description

• Under the direction of the Veterinary Sales Manager, the Inside Sales Representative - Veterinary will be responsible for driving sales in their respective territory.
• Provide product information to customers and utilize the company selling process to close the sale.
• Responsible for developing new leads and communicating with current customers through needs analysis ensuring a smooth sales process.
• Goals will be achieved through reaching the required number of outbound calls, emails, and other designated touch points daily to engage with qualified leads, existing accounts, and new customers.
• Territory Pacific Northwest Territory includes the states of OR, WA, AK, CA, NV, AZ, HI, CO, NM, KS, UT. Candidates must live within their territory.
• Develop professional sales relationships with licensed veterinarians, practice managers and vet techs via phone and email.
• Manage large volume of inbound and outbound calls and emails daily to support customers.
• Process customer orders via phone/email.
• Utilize professional communication skills with external customers and internal departments.
• Convert pre-qualified leads and generate new business with existing customers.
• Promote excellence by providing superior service to customers.
• Handle customer inquiries (product questions, costs, shipping/tracking, etc.) as they occur.
• Assist field sales organization on sales related activities as needed.
• Maintain a database of customers and leads; log and record all communication and opportunities in CRM tool.
• Organize and prioritize customer follow up calls.

Requirements

• Degree in Sales or Marketing preferred, or equivalent work experience in related field
• 2+ years of experience in inside sales, account management, or customer support
• 5+ years of experience working in a veterinary clinic or in the animal health market for either a manufacturer or distributor
• Experience with consultative phone sales, presenting product information, prospecting, and cold calling preferred
• Experience using Customer Relationship Management (CRM) software is a plus
• Excellent communication skills both verbal and written
• Results driven individual with strong desire to succeed, high energy, self-starter
• Strong commitment to customer service and product descriptive skills
• Strong organizational and time management skills
• Adaptable, professional, courteous, and motivated
• Knowledge of commonly used terms in the animal health and pet industries
• Ability to multitask and work in a fast and changing environment
• Must work well individually and as a member of a team
• Willingness to learn new skills and actively participate in professional development
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and an ability to effectively use sales and marketing software & CRM
• Strong internet research skills required

Benefits

• Competitive salary and annual incentive program
• Comprehensive health care and flexible benefit plan, including pet insurance
• Company-matched 401(k) plan
• Profit sharing plan
• $450 monthly Standard Process supplement allowance
• Paid vacation and holiday time
• Phone reimbursement
• Educational assistance
• Access to Life Coaches
• Company hosted outings and events
• Strong community involvement

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