System Administrator (Business Intelligence Technician)

Company - Our client is a globally recognized engineering, technology, and professional services firm known for delivering innovative infrastructure and digital transformation solutions across diverse industries. They are consistently recognized for fostering a collaborative, forward-thinking work environment and supporting large-scale, mission-critical projects.

Job Title - System Administrator (Business Intelligence Technician)

Location - Remote (India, standard daytime working hours preferred)

Role Type - Contract (1-year)

Must Have Skills:

• Strong hands-on experience with Unified Communications systems, especially Microsoft Teams (including Direct Routing)
• Experience with Crestron Flex (Teams MTR), AudioCodes, Polycom, and/or Cisco VTC devices
• Proven ability to design and support AV/UC environments, including interpreting floorplans and schematics
• Solid IT network communications knowledge for troubleshooting and maintaining communication systems

Responsibilities and Job Details:

• Design, implement, and support Unified Communications (UC) and Audio/Visual (AV) environments across the organization
• Provide end-to-end lifecycle support including deployment, monitoring, troubleshooting, and optimization
• Collaborate with internal stakeholders such as Architects, Engineers, Project Managers, Security, and Supply Chain teams
• Coordinate with external vendors for system installations, upgrades, and issue resolution
• Support videoconferencing, collaboration tools, and call center technologies
• Perform system upgrades, patching, and post-deployment validation
• Monitor system performance and proactively address issues to ensure uptime and stability
• Maintain detailed documentation for systems, processes, and configurations
• Act as an internal consultant for UC and AV solutions and best practices
• Participate in system design reviews and contribute to continuous improvement initiatives
• Provide technical support and troubleshooting for communication systems
• Adapt to flexible work hours and occasional travel as needed