Customer Support Executive US Healthcare Voice Process Associate (Remote) (WFH)

RemoteRemotePosted 4 days ago

Role Overview

CountriTech is hiring a Customer Support Executive US Healthcare Voice Process Associate (Remote) (WFH). This is a full-time remote role, with the team based in Remote. Part of CountriTech's Security hiring, posted 4 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Junior-level Security roles is $80k-$115k (based on 52 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job Description

About the job:

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Location: Work From Home (India)

Employment Type: Contract (Long-Term Project)

Compensation: 160 per hour

About the Role

We are hiring for a US Healthcare Voice Process supporting a leading US-based healthcare client. This is a customer-facing voice role requiring excellent English communication skills, experience handling international customers, and a basic understanding of the US healthcare ecosystem.

This is a long-term contract opportunity with project durations ranging from 3 to 5 years, offering stability and continuous engagement for the right candidates.

Key Responsibilities

Handle inbound and outbound calls with US healthcare customers and stakeholders.
Provide accurate information and support while maintaining high-quality customer service standards.
Document call interactions and maintain records as required.
Follow client processes, compliance requirements, and quality guidelines.
Ensure confidentiality and security of patient and healthcare-related information.

Required Qualifications

Prior call center/customer support experience supporting US or UK clients.
Strong verbal communication skills with clear and professional English.
Basic understanding of US healthcare concepts and compliance requirements, including HIPAA.
Comfortable working in a voice-based customer service environment.
Undergraduate candidates are welcome to apply if they possess excellent spoken English and relevant experience.

Technical Requirements

Candidates must have:

Windows 11 Laptop/Desktop PC.
Minimum 16 GB RAM.
One additional monitor (dual-screen setup: Laptop/Desktop + 1 Monitor).
High-speed, reliable internet connection suitable for uninterrupted voice calls.
Quiet and professional work-from-home environment.

Work Schedule

Must be flexible to work US business hours.
Shift timings may fall anywhere between 6:30 PM IST and 6:30 AM IST.
Rotational schedules may be assigned based on project requirements.

What We Offer

Long-term project stability (35 years).
100% remote work opportunity.
Exposure to the US healthcare industry.
Consistent hourly compensation of 160 per hour.
Opportunity to work with a reputed US healthcare client.

Preferred Skills

Experience in healthcare customer support, insurance, patient services, or medical administration.
Familiarity with healthcare terminology and compliance standards.
Strong listening skills, empathy, and attention to detail.

Who can apply:

Only those candidates can apply who:

have minimum 1 years of experience

Salary:

Competitive salary

Experience

1 year(s)

Deadline:

2035-01-01 00:00:00

About CountriTech

CountriTech

countritech.com

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All open roles at CountriTech Visit website

Frequently Asked Questions

How do I apply for the Customer Support Executive US Healthcare Voice Process Associate (Remote) (WFH) position at CountriTech?

Use the Apply button above to submit your application directly to CountriTech. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Customer Support Executive US Healthcare Voice Process Associate (Remote) (WFH) role at CountriTech remote?

Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.

What does a Customer Support Executive US Healthcare Voice Process Associate (Remote) (WFH) at CountriTech earn?

CountriTech has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Support Executive US Healthcare Voice Process Associate (Remote) (WFH) role at CountriTech posted?

This role was posted on June 21, 2026 (4 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Support Executive US Healthcare Voice Process Associate (Remote) (WFH) role at CountriTech entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements CountriTech has listed.

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