On-Site IT Systems Support Specialist

Join as a Client Specialist II, providing IT systems support across desktops, mobile devices, and more. This on-site position in Toronto emphasizes timely service and user satisfaction.

You will oversee the administration of various IT systems while ensuring effective end-user support. Your role will include logging and tracking IT incidents, coordinating with support providers, and ensuring adherence to disaster recovery and business continuity protocols. Participating in projects to enhance overall IT service delivery will also be part of your responsibilities.

Key Responsibilities:

• Administer and support IT systems on site
• Log and resolve user IT incidents promptly
• Coordinate with both internal and external support teams
• Review disaster recovery requirements for compliance
• Engage in IT projects for service enhancements

Requirements

• 5+ years’ experience in a production IT environment
• Degree or diploma in Computer Science or related field
• Familiarity with MS Active Directory and SCCM/Intune
• Experience with Windows operating systems and Office 365
• Knowledge of networking and Linux systems is advantageous

Ensure robust IT system support while driving continuous improvement initiatives in a fast-paced environment.