Senior Professional Services Engineer - UK

<p><span style="font-size: 10pt;"><strong>🧠 About Cortex<br></strong></span>Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one.&nbsp;</p> <p>Our customers – from startups to Fortune 100 enterprises&nbsp; – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building.</p> <p><span style="font-size: 10pt;"><strong>📍Location</strong></span><br><span style="font-size: 10pt;">We’re <a href="https://www.cortex.io/post/building-cortex-as-a-remote-first-company">fully remote</a> and typically welcome candidates from anywhere. However, for this specific position, we are ideally looking for candidates located in the <strong>UK </strong>due to the book of business of customers being located mainly throughout Europe.</span></p> <p><span style="font-size: 10pt;"><strong>🤝 The Team</strong></span><br><span style="font-size: 10pt;">Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You can read more about our latest funding round <a href="https://www.cortex.io/post/announcing-series-c">here</a>.</span></p> <p><span style="font-size: 10pt;"><strong>💼 The Role<br></strong></span><span style="font-size: 10pt;">As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover. Your focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, hands-on-driven approach.</span></p> <p><span style="font-size: 10pt;">You’ll work closely with customers to understand their engineering ecosystem, data models, and how their organization structures its Engineering Operations System. This role is ideal for someone who enjoys being close to customers, solving real technical problems, and translating complex systems into practical solutions.</span></p> <p><span style="font-size: 10pt;">You’ll collaborate with a wide range of stakeholders, from engineers and platform teams to Product Managers, Engineering Leadership, and CTOs.</span></p> <h2><span style="font-size: 10pt;"><strong>🛠️ What You’ll Do<br></strong></span><span style="font-size: 10pt;"><strong>Customer Engagement &amp; Delivery</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Deliver Cortex Onboarding &amp; Implementation packages (multiple predefined tiers), including a series of <strong>pre-defined enablement workshops</strong>, as well as custom engagements</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own Professional Services engagements from kickoff through delivery and handover - Serve as the<strong> main technical point of contact</strong> during implementation to troubleshoot issues, investigate bugs, and raise product feedback through Zendesk and direct customer interactions.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Lead technical discovery sessions</strong> to understand customer tooling, workflows, and engineering operating models</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Act as a <strong>trusted, consultative advisor</strong>, helping customers make informed design and implementation decisions</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Technical Implementation</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain (e.g. reporting, workflows, CI/CD, SCM, cloud providers, observability, incident management, security tools, catalogs, custom APIs)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Advise on and implement <strong>data modeling strategies</strong> within Cortex (entities, relationships, ownership, domains)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Create and communicate <strong>architecture diagrams</strong> for Cortex setups and ingestion pipelines</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Guide customers on <strong>data ingestion automation, ownership, reporting</strong> and orchestration approaches (e.g. GitHub Actions, Argo)</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Content &amp; Enablement</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Create customer-facing learning guides, walkthroughs, and best-practice documentation</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Contribute internal content on advanced technical use cases and implementation patterns</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Support the creation of learning videos, demos, and Professional Services playbooks</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>✔️What We’re Looking For<br></strong></span><span style="font-size: 10pt;"><strong>Core Skills &amp; Experience</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience in <strong>customer-facing technical roles</strong>, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Hands-on experience integrating SaaS tools via <strong>APIs, webhooks, and ingestion pipelines</strong></span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong understanding of:</span></li> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Cloud-native architectures</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Kubernetes &amp; Helm (conceptual understanding required; hands-on a plus)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Data modeling and entity relationships</span></li> </ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud providers, observability, incident management)</span></li> <li style="font-size: 10pt;">Comfortable working with&nbsp;<strong style="font-size: 10pt;">JSON and YAML</strong><span style="font-size: 10pt;"> (Python, SQL, and scripting are a plus, not&nbsp;</span></li> </ul> <p><span style="font-size: 10pt;"><em>💰<strong> </strong></em><strong>Compensation</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Starting Salary Range: £100,000 - £135,000</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Competitive Equity Package</span></li> </ul> <p><span style="font-size: 10pt;">*<em>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for equity and benefits.</em></span></p> <p><span style="font-size: 10pt;">🌴 <strong>Perks &amp; Benefits</strong></span></p> <ul> <li>National medical, dental &amp; vision insurance&nbsp;</li> <li>$400 monthly perks stipend&nbsp;</li> <li>$1,000 yearly Learning &amp; Development stipend</li> <li>Remote &amp; flexible working hours</li> <li>All-Company Retreats (previously San Diego, Miami, NYC, and Austin)</li> </ul> <p><span style="font-size: 10pt;"><em>Cortex is committed to a diverse and inclusive workplace. Cortex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email <a href="mailto:people@cortex.io">people@cortex.io</a></em></span></p>