Sales Customer Support

As a Customer Support Executive at our company located in Pegasus Tower, Sector 68, Noida, you will be a crucial part of our team dedicated to delivering exceptional customer service. Your role will involve handling customer queries, resolving concerns promptly, and ensuring a positive customer experience through effective communication and problem-solving skills.

• *Key Responsibilities:**
• Handle inbound and outbound customer calls, emails, and other communication channels.
• Address customer inquiries, concerns, and complaints professionally and in a timely manner.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Provide customers with relevant product and service information.
• Cultivate positive relationships with customers.
• Monitor customer feedback and escalate complex issues when required.
• Ensure compliance with company policies, processes, and service standards.
• Meet defined customer satisfaction and response time targets.
• *Required Skills & Qualifications:**
• Bachelor's degree in any discipline.
• Minimum of 1 year experience in Customer Support, Customer Service, Client Relations, or similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office and CRM tools preferred.
• Ability to multitask and thrive in a fast-paced environment.
• Customer-centric mindset with a professional demeanor.

In addition to a dynamic work environment, we offer a 5-day work week, professional growth opportunities, and a competitive compensation package. If you are passionate about customer service and possess the required qualifications, we encourage you to apply by sharing your updated resume via email at [HIDDEN TEXT] or contacting us at the phone number provided on foundit.in. As a Customer Support Executive at our company located in Pegasus Tower, Sector 68, Noida, you will be a crucial part of our team dedicated to delivering exceptional customer service. Your role will involve handling customer queries, resolving concerns promptly, and ensuring a positive customer experience through effective communication and problem-solving skills.

• *Key Responsibilities:**
• Handle inbound and outbound customer calls, emails, and other communication channels.
• Address customer inquiries, concerns, and complaints professionally and in a timely manner.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with internal departments to ensure timely resolution of customer issues.
• Provide customers with relevant product and service information.
• Cultivate positive relationships with customers.
• Monitor customer feedback and escalate complex issues when required.
• Ensure compliance with company policies, processes, and service standards.
• Meet defined customer satisfaction and response time targets.
• *Required Skills & Qualifications:**
• Bachelor's degree in any discipline.
• Minimum of 1 year experience in Customer Support, Customer Service, Client Relations, or similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office and CRM tools preferred.
• Ability to multitask and thrive in a fast-paced environment.
• Customer-centric mindset with a professional demeanor.

In addition to a dynamic work environment, we offer a 5-day work week, professional growth opportunities, and a competitive compensation package. If you are passionate about customer service and possess the required qualifications, we encourage you to apply by sharing your updated resume via email at [HIDDEN TEXT] or contacting us at the phone number provided on foundit.in.