Customer Support Analyst

Tallahassee, Orlando, Jacksonville, Miami and TampaPosted 4 weeks ago

Role Overview

Cooksys is hiring a entry-level Customer Support Analyst. This is a contract role in Tallahassee, Orlando, Jacksonville, Miami and Tampa. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Launch Your Career with Cook Systems

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Summary: We are seeking a skilled IT Support Specialist to provide Tier 1 and 2 software and hardware support. In this role, you will offer technical advice, guidance, and informal training to customers, as well as troubleshoot and restore routine technical service and equipment problems using established procedures. You will play a crucial part in maintaining a knowledge database and call tracking database to enhance the quality of problem resolutions.

Responsibilities:

Provide Tier 1 and 2 support for software and hardware issues.
Offer technical advice, guidance, and informal training to customers.
Troubleshoot and restore routine technical service and equipment problems.
Analyze, identify, and diagnose faults and symptoms using established processes.
Perform root cause analysis and develop checklists for typical problems.
Recommend procedures and controls for problem prevention.
Maintain and update knowledge and call tracking databases.
Collaborate with team members and assist others with calls.

Required Skills:

Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
A minimum of 2 years of IT work experience with working knowledge of basic to moderately complex hardware and software products.
Strong problem-solving and troubleshooting skills.
Ability to work effectively in a team setting.
Experience providing Tier 1 and Tier 2 support for medium to high complexity issues.

#Ll-Onsite

Why Work with Us

At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.

#IND1

About Cooksys

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Frequently Asked Questions

How do I apply for the Customer Support Analyst position at Cooksys?

Use the Apply button above to submit your application directly to Cooksys. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Support Analyst position at Cooksys located?

This position is based in Tallahassee, Orlando, Jacksonville, Miami and Tampa. Cooksys has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Support Analyst at Cooksys earn?

Cooksys has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Support Analyst role at Cooksys posted?

This role was posted on June 9, 2026 (30 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Support Analyst role at Cooksys entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Cooksys has listed.