Writer

This is a Change Adoption team role focused on organizational change management communications. The ideal candidate is a strong writer and content producer — not a technical writer — who can create polished, publishable content with minimal guidance and juggle multiple projects simultaneously.

Key Responsibilities

The candidate will create and manage a high volume of SharePoint pages (several per week), ranging from simple copy-only pages to more complex layouts requiring wireframes, multiple columns, and embedded images. Beyond SharePoint, they'll produce user guides, presentations, video scripts, and a wide variety of change adoption and communication content. Much of the work is IT-related, communicating technical change to both the entire company and smaller groups.

Must-Have Skills

• Strong writing and editing ability — candidate must be able to write and edit independently, without relying on AI
• SharePoint proficiency, including building and designing web pages from scratch; SharePoint Design experience is a big plus
• Organizational change management experience (e.g., ADKAR, CTME frameworks); understanding current state and mapping to future state is helpful
• Operational coordination and logistics skills
• Excellent written and verbal communication
• Microsoft PowerPoint proficiency
• Ability to learn a business quickly, produce content with little guidance, and think independently

Nice to Have

• Portfolio or writing samples
• SharePoint Design page experience (noted as a significant differentiator)

What They're NOT Looking For

• A technical writer
• Someone who relies on AI for writing
• Someone with a research/long-form article background — this role is headlines, subheads, digestible content, not deep-dive articles
• Mortgage industry experience is not required

Top 3 Skills (Per Manager)

• SharePoint
• High-level communication skills
• Ability to produce polished, publishable content