Territory Manager- Clinical Operations

We are are a Global healthcare organization dedicated to putting patients at the heart of everything we do while embracing innovation. Our goal is to revolutionize healthcare for the better. From enhancing and digitizing our tools, products, and systems to building strong, lasting connections with our patients, we work hand-in-hand with the healthcare community. Together, we strive to provide an outstanding patient experience that promotes health, wellness, and teamwork in medicine. Are you ready to join us in making a meaningful impact on patients’ quality of life?

Job Summary

We are seeking a proactive Territory Manager - Clinical Operations to oversee and direct all operational activities within their designated region of stores. This role ensures that all store operations comply strictly with internal policies as well as external regulatory and safety standards. The Territory Manager is responsible for structuring operations to guarantee seamless and cost-efficient supply continuity to customers. Throughout all responsibilities, the incumbent champions the organization’s commitment to safety, quality, and operational excellence.

Key Responsibilities:

Operational Compliance & Quality Assurance

• Ensure all operations within the area/territory comply with internal policies, external regulations, and safety standards to maintain high-quality performance.
• Manage quality control by addressing customer complaints, quarantining non-conforming products or services, and ensuring compliance with quality standards.
• Review and approve operational documentation and records to ensure all specifications and regulations are met prior to release or delivery.
• Serve as a Quality Control Designate when required, completing necessary regulatory tasks and training to uphold compliance.

Team & Resource Management

• Plan, schedule, and coordinate team activities to optimize operational efficiency and coverage, including managing on-call rotations for off-hours and weekends.
• Define staff roles, set performance objectives, and conduct regular performance appraisals to foster accountability and professional growth.
• Ensure all employees and contractors receive appropriate training, certifications, and ongoing qualifications to meet operational standards.
• Collaborate with senior management and Human Resources to support recruitment, onboarding, and retention of new staff.

Operational Efficiency & Customer Service

• Oversee delivery and service activities, ensuring adherence to contractual obligations and regulatory requirements.
• Maintain seamless operational processes and uphold superior customer service standards.
• Guarantee continuous supply or service availability to meet customer demands without disruption.
• Drive business performance by supporting, motivating, and developing team members to achieve sales or service targets.
• Implement and maintain cost-effective processes alongside accurate operational and quality record-keeping.
• Oversee the maintenance, tracking, and management of assets and inventory in accordance with company procedures.

Required Education & Qualifications:

• A post-secondary certificate or diploma in a technical, scientific, business, or management discipline is preferred.
• 3-5 years of demonstrated experience in supervising teams within a business or operational setting.
• Proven leadership abilities with strong skills in team management and development.
• Exceptional verbal and written communication skills.
• Proficient in standard office software, including Microsoft Office Suite and Google Workspace.
• Experience managing financial responsibilities, including budgeting and cost control.
• Valid driver’s license required.

Why Choose to Work With Us?

• Attractive Compensation Package: Enjoy a blend of base pay, performance incentives, flexible benefits, and savings plans.
• Career Development: Access opportunities for role changes, advancement, and financial support for further education.
• Purpose-Driven Role: Engage in tasks that have a real impact and significance.
• Commitment to Wellbeing: Safety and health are integral to everything we do, fostering a secure and supportive atmosphere

If you are ready to embrace this exciting challenge and contribute to our mission, please apply using the link below.

Additional Information

We are an equal opportunity employer dedicated to creating an inclusive and accessible workplace. Accommodations are available upon request for candidates participating in any stage of the selection process. We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

Compensation packages are tailored based on each candidate’s unique attributes, such as expertise, background, credentials, and other relevant factors. This role is classified within a salary range beginning at $85,000, with potential for progression and increased earnings.