Technical Support Specialist (Immediate joiner)

We’re looking for a proactive and empathetic TechOps Specialist with strong written communication skills to handle support tickets and technical incidents at Memorae.

This is an on-site position in our office in New Delhi.

Working schedule: Friday to Tuesday (fixed shift)

Responsibilities

• Identify, categorize, and prioritize technical incidents and bugs following internal guidelines.
• Recreate user-reported scenarios to validate and reproduce issues.
• Review logs and data to understand where the issue may be coming from.
• Assess impact and urgency of bugs and escalate them to Engineering with proper context.
• Track escalated issues until resolution and report recurring patterns to Ops.
• Respond to support tickets in Zoho Desk with a clear and professional tone.

Requirements

• Strong written communication skills with an empathetic but precise tone.
• High level of written English (C1+ preferred).
• Organized, autonomous, and comfortable working in a fast-paced environment.
• SQL knowledge (SELECT, JOIN, GROUP BY, COUNT, date filters).
• Experience with Google BigQuery, PostgreSQL, or MySQL.

Compensation

INR 50,000–60,000/month, with the goal to grow inside the company.

At Memorae, we move fast and expect everyone to take full ownership of their role. We’re a high-growth company with an intense pace, but that also means accelerated career development and salary growth for those who thrive in this environment.

About Memorae:

Memorae is building the most emotionally intelligent, context-aware productivity agent in the world. A cross-platform AI that helps people remember everything that matters, from life events to grocery lists, meetings, passwords, and even shared tasks between friends.

*Applications without fluent English will not be considered.