Role Overview
Confidential is hiring a Senior Desktop Technician. This is a full-time role in Maharashtra. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Hiring: Desktop Support Engineer Location: Pune (Hadapsar)
Shift: 24×6 rotational support.
Experience: 2+ years.
CTC: 3.5 LPA
About the Role
As a Desktop Support Engineer L1, you will be responsible for providing technical support to ensure smooth IT operations 24/6 at our Global Service Centre. This role involves troubleshooting, monitoring, and delivering high-quality IT support and customer service. It is ideal for professionals with hands-on experience in infrastructure support, looking to grow into the next level of IT service management.
Key Responsibilities
Provide technical support for Desktops, Laptops, MFDs, Thin Clients, VNET, Network devices, and MAC devices
Install and relocate/migrate Desktops and other hardware
Support application software on various devices (Desktops, Laptops, MAC, Thin Clients)
Perform OS patch upgrades, compliance checks, and virus control
Maintain endpoint security across all devices
Monitor and update anti-virus definitions and apply security patches
Resolve virus-related issues and clean infected systems
Close service calls within the defined SLA
Manage escalations and maintain knowledge base documentation
Ensure 95% SLA uptime for all support calls
Coordinate with vendors for hardware-related issues
Track and manage hardware/software assets (CMDB updates)
Troubleshoot IIS/SQL Server-related issues
Support internal audits and security checks
Monitor print servers and prepare usage reports
Frequently Asked Questions
How do I apply for the Senior Desktop Technician position at Confidential?
Use the Apply button above to submit your application directly to Confidential. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Desktop Technician position at Confidential located?
This position is based in Maharashtra. Confidential has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Desktop Technician at Confidential earn?
Confidential has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Desktop Technician role at Confidential posted?
This role was posted on April 17, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Desktop Technician role at Confidential require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Confidential lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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