Senior Customer Success Manager (Digital)

Department: Customer Success

Reporting To: Founder / Head of Customer Success About Complyance:

io is a global compliance automation platform that enables businesses to meet country-specific e-invoicing and tax compliance requirements across KSA, UAE, Malaysia, Belgium, and Germany. Our platform integrates seamlessly with customer ERP and billing systems to ensure compliant invoice generation and submission to government portals such as ZATCA, FTA, MyInvois, and Peppol. Our mission is to simplify compliance so businesses can focus on growth.

We are looking for a Senior Customer Success Manager to own and scale customer success operations as we grow our customer base from early-stage to mid-scale. This role is critical to ensuring customer onboarding success, handling escalations, driving adoption, and building a high-performing CS team. You will act as the primary customer advocate while working cross-functionally with Sales, Product, Engineering, and Implementation teams.

Customer Success &