Operations Manager (Weekends Only)

Position: Call center Manager - Sales Level: Manager

About Policybazaar

As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing

With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24, we have established ourselves as a trusted name in insurance and financial protection. Our platform facilitates millions of insurance inquiries annually and features a wide range of products from over 50 insurance partners, covering health, life, motor, and corporate insurance solutions.

To date, we have issued over 44.3 million policies and played a crucial role in protecting 9 million families against death, disease, and disability. Our 24x7 online support, combined with on-ground assistance from over 6,000

insurance advisors, ensures a seamless experience for our customers.

fulfilling the Insurance Regulatory and Development Authority of India's (IRDAI) vision of 'Har Family Hogi Insured

Whether it is policy issuance, claim settlement, or simply understanding your insurance needs better, we are here to help.

Join us on our mission to make insurance simple, accessible, and effective for all.

We are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets,

enhancing customer satisfaction, and ensuring seamless execution of business objectives. leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.

Operations & Sales Management

• Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.
• Set, track, and achieve sales and performance KPIs, ensuring SLA adherence.
• Drive sales strategies, monitor performance metrics, and take corrective actions to optimize outcomes.
• Lead daily operations, ensuring timely follow-ups on customer inquiries and escalations.

Team Leadership & Performance Management

• Conduct performance reviews, training sessions, and coaching programs to enhance employee capabilities.
• Monitor team adherence to company policies, including attendance, leave schedules, and productivity metrics.
• Implement employee development initiatives such as mentoring and career progression plans.
• Hire and onboard team leads and managers, ensuring smooth induction and integration into operations.

Client & Stakeholder Management

• Collaborate with internal departments to enhance service delivery and operational efficiency.

Process Improvement & Compliance

• Identify and drive continuous improvement initiatives to optimize sales and service quality.
• Ensure compliance with audit requirements, security policies, and operational standards.
• Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;

Accepts responsibilities for the operation and protection of information assets; Desires Skills and Experience :

Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable.

Prior experience in managing large sales teams in a contact center environment.

Familiarity with CRM tools and sales analytics platforms.

Strong leadership and team management skills.

Proven track record in B2C sales, tele-sales, and contact center operations.

Ability to analyze data, solve problems, and drive performance improvements.

Strong financial acumen and ability to manage P&L metrics.

Ability to handle sales pressure, motivate teams, and drive results.

Endless growth opportunity

GMC – Group Medical Coverage

Gratuity

Wellness Programs

Give back to society through CSR

Continuous talent enhancement program

Childcare facility

Tax Saving flexi benefits