IT Technical Lead / IT Support Lead

Technical Voice Support – Team Lead

Company: Teleperformance

Location: Hyderabad

Process: Telecom – Technical Voice Support

Role Overview

We are hiring an experienced Technical Voice Support Team Lead to manage a team of Executives/Associates for a Telecom process. The ideal candidate should have strong people management skills, technical support exposure, and the ability to drive team performance while ensuring service quality and customer satisfaction.

Key Responsibilities

Lead, manage, and motivate a team of Technical Voice Support Executives/Associates

Handle team performance, productivity, and adherence to SLAs/KPIs

Provide real-time support, coaching, and feedback to team members

Manage escalations and ensure timely resolution of technical issues

Monitor call quality and compliance as per process standards

Conduct team huddles, performance reviews, and training refreshers

Coordinate with Quality, Training, and Operations teams

Prepare and share daily/weekly performance reports

Ensure high customer satisfaction and process compliance

Eligibility Criteria

Experience as Team Lead / Senior Executive in Technical Voice Support (Telecom process preferred)

Strong experience in handling Executives or Associates

Excellent communication and people management skills

Good understanding of telecom technical support concepts

Willingness to work in rotational shifts and rotational week-offs

Immediate to 30 days' notice period only

Ready to work from Hyderabad location

Education

~ Graduate / Undergraduate (as per Teleperformance hiring norms)

Compensation

~ Maximum Budget: Up to ₹7 LPA (Based on experience & interview performance)

Work Schedule

Rotational Shifts

Rotational Weekly Offs

Joining Timeline

~ Immediate joiners to candidates with up to 30 days' notice period only

If you're from Telecom process, please do share below details with attaching you're resume to this email id:

Name

Number

Domain Handled

Qualification

Current Organisation

Current Designation

Email

Notice Period

Overall Experience

Relevant Experience

Current CTC

Expected CTC

Current Location

Preferred Location

Open to relocate

Regards,

Charlie HR