IT Technical Lead / IT Support Lead
ConfidentialRole Overview
Confidential is hiring a IT Technical Lead / IT Support Lead. This is a full-time role in Hyderabad. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Technical Voice Support – Team Lead
Company: Teleperformance
Location: Hyderabad
Process: Telecom – Technical Voice Support
Role Overview
We are hiring an experienced Technical Voice Support Team Lead to manage a team of Executives/Associates for a Telecom process. The ideal candidate should have strong people management skills, technical support exposure, and the ability to drive team performance while ensuring service quality and customer satisfaction.
Key Responsibilities
Lead, manage, and motivate a team of Technical Voice Support Executives/Associates
Handle team performance, productivity, and adherence to SLAs/KPIs
Provide real-time support, coaching, and feedback to team members
Manage escalations and ensure timely resolution of technical issues
Monitor call quality and compliance as per process standards
Conduct team huddles, performance reviews, and training refreshers
Coordinate with Quality, Training, and Operations teams
Prepare and share daily/weekly performance reports
Ensure high customer satisfaction and process compliance
Eligibility Criteria
Experience as Team Lead / Senior Executive in Technical Voice Support (Telecom process preferred)
Strong experience in handling Executives or Associates
Excellent communication and people management skills
Good understanding of telecom technical support concepts
Willingness to work in rotational shifts and rotational week-offs
Immediate to 30 days' notice period only
Ready to work from Hyderabad location
Education
~ Graduate / Undergraduate (as per Teleperformance hiring norms)
Compensation
~ Maximum Budget: Up to ₹7 LPA (Based on experience & interview performance)
Work Schedule
Rotational Shifts
Rotational Weekly Offs
Joining Timeline
~ Immediate joiners to candidates with up to 30 days' notice period only
If you're from Telecom process, please do share below details with attaching you're resume to this email id:
Name
Number
Domain Handled
Qualification
Current Organisation
Current Designation
Notice Period
Overall Experience
Relevant Experience
Current CTC
Expected CTC
Current Location
Preferred Location
Open to relocate
Regards,
Charlie HR
Frequently Asked Questions
How do I apply for the IT Technical Lead / IT Support Lead position at Confidential?
Use the Apply button above to submit your application directly to Confidential. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Technical Lead / IT Support Lead position at Confidential located?
This position is based in Hyderabad. Confidential has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Technical Lead / IT Support Lead at Confidential earn?
Confidential has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Technical Lead / IT Support Lead role at Confidential posted?
This role was posted on April 15, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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