Customer Support Specialist / Customer Service
ConfidentialRole Overview
Confidential is hiring a entry-level Customer Support Specialist / Customer Service. This is a full-time role in Gurugram. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Customer Support Specialist - Chat & Email (International Non-Voice)
MoreTasks is a stable, rapidly growing outsourcing partner. We are looking for an experienced, customer-centric specialist to handle global accounts (US, UK, EU, AUS, etc.). If you thrive in a fast-paced environment, can flawlessly juggle multiple live chats and email threads , and want to grow with a vibrant company, we want you on our team.
You are a seasoned customer support professional with 3-5 years of experience serving international customers via non-voice channels , and you genuinely enjoy solving problems for people. instead, you rely on your stellar typing speed, flawless grammar, and passion to deliver premium chat and email support . You are looking for a vibrant, flat-hierarchy workplace in Gurugram where your performance is rewarded, and you are fully flexible to support global hours.
Experience: Strictly 3-5 Years in International Non-Voice (Chat & Email) Support
Location: 100% Work from Office (Sector 53, Gurgaon)
Shifts: 24/7 Rotational Shifts (Including Night Shifts)
Compensation: ₹3.5 LPA - ₹6 LPA
Expertise and Exposure: Work alongside a bunch of talented and expert professionals under their constant guidance and support, shaping you for the future.
Relocation Support: Not from Gurugram? We provide an initial 3-day company-sponsored stay to help hired candidates settle in comfortably.
Free Meals: Enjoy delicious, healthy, and completely free food at the office.
We are located just a 1-minute walk from the Sector 54 Chowk Rapid Metro Station.
We are also proud to be an equal-opportunity employer with a 50% female workforce!
Global Support: Deliver premium real-time assistance to international customers via non-voice channels (specifically live chat and email queues).
Multitasking: Efficiently handle 3-4 concurrent chats without compromising on quality, grammar, or empathy.
Maintain accurate, real-time records of customer interactions within our CRM ticketing system.
Quality Assurance: Experience: 3 to 5 years of dedicated experience in an international BPO setup, specifically handling chat and email processes .
Flawless English: Speed & Accuracy: High typing speed (40+ WPM) with minimal errors to maintain chat concurrency.
Hands-on experience with modern CRM/ticketing platforms (e.g., Kustomer, Zendesk, Salesforce, Freshdesk, Intercom).
Flexibility: Willingness and ability to work in a dynamic 24/7 rotational shift environment.
Bonus Points If You Have (Preferred):
Prior experience supporting customers in the Travel Industry.
Experience interacting specifically with US, UK, or Australian customer bases.
A quick test of your English grammar, reading comprehension, and written clarity.
# A chat with our Customer Experience Specialist about your experience and how you connect with customers through text.
# HR: A final culture-fit sync and commercials discussion with our HR team to ensure we are the perfect match for each other!
Frequently Asked Questions
How do I apply for the Customer Support Specialist / Customer Service position at Confidential?
Use the Apply button above to submit your application directly to Confidential. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Specialist / Customer Service position at Confidential located?
This position is based in Gurugram. Confidential has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Specialist / Customer Service at Confidential earn?
Confidential has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Specialist / Customer Service role at Confidential posted?
This role was posted on April 18, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Support Specialist / Customer Service role at Confidential entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Confidential has listed.
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