Customer Support Specialist / Customer Service

Job Title: Customer Support Specialist - Chat & Email (International Non-Voice)

MoreTasks is a stable, rapidly growing outsourcing partner. We are looking for an experienced, customer-centric specialist to handle global accounts (US, UK, EU, AUS, etc.). If you thrive in a fast-paced environment, can flawlessly juggle multiple live chats and email threads , and want to grow with a vibrant company, we want you on our team.

You are a seasoned customer support professional with 3-5 years of experience serving international customers via non-voice channels , and you genuinely enjoy solving problems for people. instead, you rely on your stellar typing speed, flawless grammar, and passion to deliver premium chat and email support . You are looking for a vibrant, flat-hierarchy workplace in Gurugram where your performance is rewarded, and you are fully flexible to support global hours.

Experience: Strictly 3-5 Years in International Non-Voice (Chat & Email) Support

Location: 100% Work from Office (Sector 53, Gurgaon)

Shifts: 24/7 Rotational Shifts (Including Night Shifts)

Compensation: ₹3.5 LPA - ₹6 LPA

Expertise and Exposure: Work alongside a bunch of talented and expert professionals under their constant guidance and support, shaping you for the future.

Relocation Support: Not from Gurugram? We provide an initial 3-day company-sponsored stay to help hired candidates settle in comfortably.

Free Meals: Enjoy delicious, healthy, and completely free food at the office.

We are located just a 1-minute walk from the Sector 54 Chowk Rapid Metro Station.

We are also proud to be an equal-opportunity employer with a 50% female workforce!

Global Support: Deliver premium real-time assistance to international customers via non-voice channels (specifically live chat and email queues).

Multitasking: Efficiently handle 3-4 concurrent chats without compromising on quality, grammar, or empathy.

Maintain accurate, real-time records of customer interactions within our CRM ticketing system.

Quality Assurance: Experience: 3 to 5 years of dedicated experience in an international BPO setup, specifically handling chat and email processes .

Flawless English: Speed & Accuracy: High typing speed (40+ WPM) with minimal errors to maintain chat concurrency.

Hands-on experience with modern CRM/ticketing platforms (e.g., Kustomer, Zendesk, Salesforce, Freshdesk, Intercom).

Flexibility: Willingness and ability to work in a dynamic 24/7 rotational shift environment.

Bonus Points If You Have (Preferred):

Prior experience supporting customers in the Travel Industry.

Experience interacting specifically with US, UK, or Australian customer bases.

A quick test of your English grammar, reading comprehension, and written clarity.

# A chat with our Customer Experience Specialist about your experience and how you connect with customers through text.

# HR: A final culture-fit sync and commercials discussion with our HR team to ensure we are the perfect match for each other!