Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

+ Paid Training

+ Competitive Wages

+ Full Benefits (Medical, Dental, Vision, 401k and more)

+ Paid Time Off

+ Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

+ Handle and carefully respond to all customer inquiries

+ Provide excellent customer service through active listening

+ Work with confidential customer information and treat it sensitively

+ Aim to resolve issues on the first call by being proactive

+ Appropriately communicate with customers

+ Calmly attempt to resolve and de-escalate any issues

+ Escalate interactions when necessary and appropriate

+ Track all call related information for auditing and reporting purposes

+ Provide feedback on call issues

+ Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications

+ High School Diploma or equivalent.

+ Minimum of 6 months of customer service experience.

+ Must be 18 years of age or older.

+ Ability to type at least 25 words per minute.

+ Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

+ Customer service and/or sales experience preferred.

+ College degree preferred but not required.

Key Competencies:

+ Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

+ Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

+ Communication: Outstanding communication, listening, and analytical skills.

+ Organizational Skills: Strong organizational and problem-solving skills.

+ Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

+ Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

+ Critical Thi