Client Success Coordinator

Client Success Coordinator — Fitness Studio Clients

Untapped Revenue Inc. · Remote — Canada (excluding Quebec) · Full-Time · Business hours in Eastern Time

About the Role

You own a portfolio of independent fitness studio clients. Our systems surface what needs attention - you decide what to do about it.

Most of your day isn't spent pulling reports or building campaigns from scratch. That's handled. Your job is to make sure every client feels like a real person is paying attention to their business. When something is off, you catch it before they do. When they reach out, you respond fast. When an account is trending toward cancellation, you act - and the faster you act on an underperforming account, the better the odds of saving both the results and the relationship.

Client interaction is mostly text-based through our CRM, with occasional troubleshooting calls. These are small fitness studio owners, not enterprise clients. The stakes are real, but the pressure is human-scale. If you have burned out on high-pressure customer-facing roles, this is a different experience.

What You Own

• A portfolio of independent fitness studio accounts, end to end
• Client message responses within 45 minutes during business hours (GoHighLevel)
• Daily dashboard monitoring — the system flags accounts, you act on every flag within a defined window
• Proactive outreach when an account is underperforming or at churn risk
• Onboarding oversight for new clients — access, setup, and momentum
• AI-generated ad creatives for clients who have approved AI content, using our prompting playbook
• Mentioning relevant add-on services when a client conversation naturally calls for one
• Account health logging and CRM hygiene in Airtable and GoHighLevel
• Escalating non-standard issues and churn risks to the Agency Operations Lead, with context they can act on

What You Don't Own

• Campaign strategy — handled upstream
• Franchise owner relationships — those sit with the Agency Operations Lead
• Technical workflow fixes in GoHighLevel or Closebot — you flag, someone else fixes
• Hard selling — automated suggestions handle most upsells; you surface options only when they genuinely help the client
• Building reports from scratch — automated weekly reports go out; you QA and send

A Good Day

You open the dashboard and within 20 minutes know which accounts need attention. You clear overnight messages, work through flagged accounts, run the SOP checklist, and make the call on what to do. Anything outside the playbook gets logged and escalated with context. By end of day, nothing sits unanswered and every flag has been actioned. Some days a client is frustrated or a new account needs hand-holding — you handle those calmly and directly, without being coached through every response.

What We're Looking For

• Genuinely good with people — you read a client's mood in a short message and respond in kind
• Fast responder by nature — 45 minutes feels comfortable, not stressful
• Organized and consistent — nothing slips, and you don't need reminding
• Grit — systems are still maturing; when something breaks, you find the workaround and flag it
• Comfortable with ambiguity — you can operate without a complete playbook and help build one
• Curious about data — you can look at a CPL trend and know something is off
• Experience in client-facing roles — customer success, account coordination, call centre leadership, or similar

What You Don't Need

• Deep paid media expertise — you'll learn what you need; the system handles the rest
• Prior agency experience — fitness industry knowledge is a plus, not required
• A strategic marketing background — that's not this role
• Comfort with high-pressure enterprise relationships — this is low-ticket, high-volume, text-first

Compensation & Benefits

• Base salary — $48,000 CAD per year
• Commission — Earned on every client upgrade to an additional service
• Profit sharing — % of quarterly net profit shared across the team, paid one quarter in arrears
• Vacation — 10 days paid annually, accrued from start date
• Learning & development — Full Udemy course library, free to you

Pay: $48,000.00 per year

Benefits

• Paid time off
• Profit sharing
• Work from home

Work Location: Remote