Bilingual Administrative & Patient Services Coordinator

The Administrative and Patient Services Coordinator plays a key role in supporting the delivery of high-quality patient care and administrative operations at Azura. This position serves as a central point of contact for patients, providers, and partners, ensuring a seamless experience throughout the care and assessment process. The role combines strong organizational skills with a client-centered approach to coordinate services, manage documentation, and support clinical workflows.

Ideal candidate is fluent in French and English.

Key Responsibilities

Patient Services & Coordination

• Act as the primary point of contact for patients, guiding them through assessment and care processes
• Schedule appointments and coordinate services with healthcare providers and specialists
• Ensure timely communication with patients, employers, insurers, and other stakeholders
• Provide clear instructions and support regarding assessments, documentation, and next steps
• Maintain a high standard of patient experience, professionalism, and confidentiality

Administrative Support

• Prepare, review, and manage reports, invoices, and supporting documentation
• Ensure accurate and timely data entry within internal systems and platforms
• Monitor workflow timelines and follow up on outstanding items to meet service standards
• Support billing processes and ensure alignment with insurance/disability requirements
• Maintain organized and compliant records in accordance with privacy regulations

Operational & Team Support

• Collaborate with clinical and operations teams to ensure efficient service delivery
• Identify opportunities to improve administrative processes and patient experience
• Assist with onboarding of providers and coordination of external partners as needed
• Support internal reporting, tracking metrics, and quality assurance initiative

Qualifications & Skills

• 2+ years of experience in an administrative, healthcare, or insurance environment
• Strong organizational and time management skills with attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with scheduling, coordination, or case management is an asset
• Familiarity with healthcare, disability management, or insurance processes is preferred
• Proficiency in Microsoft Office
• Bilingual French/English written and oral

Core Competencies

• Patient and client-centered mindset
• Strong interpersonal and communication skills
• Problem-solving and adaptability
• Accountability and reliability
• Discretion and respect for confidentiality

Why Join Azura

• Collaborative and mission-driven team
• Opportunity to make a meaningful impact in patient care and disability management
• Growth and development opportunities within a dynamic organization

This position offers an opportunity to be an integral part of a dedicated team, providing vital support that enhances patient care delivery. The ideal candidate will bring a positive attitude, strong organizational skills, and a commitment to excellence in administrative services.

Benefits

• Extended health care
• Flexible schedule

Experience

• mental health industry: 1 year (preferred)
• disability insurance industry: 1 year (preferred)

Language:

• English & French (required)

Work Location: Remote