Application Support & Technical Support Professional
ConfidentialRole Overview
Confidential is hiring a entry-level Application Support & Technical Support Professional. This is a full-time role in Ernakulam. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Urgent Hiring for Application support-Technical support:
Job Responsibilities:
Provide technical support to customers via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve basic hardware, software, and network-related issues.
Assist users with system setup, installation, configuration, and onboarding.
Support the installation and deployment of software applications and hardware solutions.
Conduct platform demonstrations to guide customers on effective system usage.
Document customer issues and resolutions accurately in internal systems.
Coordinate with internal technical and product teams to ensure quick resolution of escalated cases.
Ensure high levels of customer satisfaction through clear communication and prompt support.
Required Skills & Qualifications:
Diploma in Electronics & Communication (EC) or Computer Science (CS), or a Degree in IT, CS, EC, or Biomedical Engineering.
Basic knowledge of computer systems, operating systems, networking, and troubleshooting concepts.
Strong verbal and written communication skills in English and Hindi.
Ability to explain technical concepts in simple and clear language to customers.
Good problem-solving and analytical skills.
Willingness to work in rotational shifts.
1-4 year of experience in technical support or a similar role.
Preferred Qualifications
Proficiency in Telugu or Tamil is an added advantage.
Exposure to healthcare technology or medical devices is a plus.
Basic understanding of remote support tools and ticketing systems. Urgent Hiring for Application support-Technical support:
Job Responsibilities:
Provide technical support to customers via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve basic hardware, software, and network-related issues.
Assist users with system setup, installation, configuration, and onboarding.
Support the installation and deployment of software applications and hardware solutions.
Conduct platform demonstrations to guide customers on effective system usage.
Document customer issues and resolutions accurately in internal systems.
Coordinate with internal technical and product teams to ensure quick resolution of escalated cases.
Ensure high levels of customer satisfaction through clear communication and prompt support.
Required Skills & Qualifications:
Diploma in Electronics & Communication (EC) or Computer Science (CS), or a Degree in IT, CS, EC, or Biomedical Engineering.
Basic knowledge of computer systems, operating systems, networking, and troubleshooting concepts.
Strong verbal and written communication skills in English and Hindi.
Ability to explain technical concepts in simple and clear language to customers.
Good problem-solving and analytical skills.
Willingness to work in rotational shifts.
1-4 year of experience in technical support or a similar role.
Preferred Qualifications
Proficiency in Telugu or Tamil is an added advantage.
Exposure to healthcare technology or medical devices is a plus.
Basic understanding of remote support tools and ticketing systems.
About Confidential
Confidential
apexsystems.com
490 other open roles at Confidential on TryApplyNow.
Frequently Asked Questions
How do I apply for the Application Support & Technical Support Professional position at Confidential?
Use the Apply button above to submit your application directly to Confidential. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Application Support & Technical Support Professional position at Confidential located?
This position is based in Ernakulam. Confidential has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Application Support & Technical Support Professional at Confidential earn?
Confidential has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Application Support & Technical Support Professional role at Confidential posted?
This role was posted on June 24, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Application Support & Technical Support Professional role at Confidential entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Confidential has listed.
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