Overview

Looking for a Training Specialist to join our Sales Effectiveness & Advisor Experience team on a contract basis, covering a maternity leave. On our team you will report to the Director, Sales Training & Support and contribute to all phases of the training cycle. Developing and delivering awesome training & resources for our sales team across the country. We contribute to the Bank’s success by providing the sales teams the tools and resources they need to be successful in their role from the time they onboard, through their tenure. This includes training on everything from products to process to sales skills and everything in between.

Responsibilities

• Updating and maintaining training documentation, including regular audits of our content to make sure things stay fresh and up to date.
• Daily training administration includes responding to inquiries through our training inbox, managing our LMS platforms, scheduling, etc.
• Conducting needs analysis to identify performance gaps that can be addressed through training.
• Designing and developing training including, lesson plans, online learning content, instructional videos, presentation materials, training activities, etc. to maximize learning impact
• Delivering instructor led online training (synchronous and asynchronous) on process and project initiatives that impact the Bank Sales Teams
• Working as needed with our new hires through our established training programs, including providing feedback to trainees and their managers on performance and development and making recommendations for improvement.
• Identifying improvement opportunities for training and processes to enhance the customer experience and improve the quality of our resources.

Candidate Requirements / Must Have Skills

• 5+ years related experience in business environment – if this was at a Bank or another financial institution, that would be a bonus
• 2+ years in a training role
• Experience with at least one design tool (e.g., Seismic Learning, Storyline, Clip champ, Canva)—this ensures you can quickly adapt and build training using new tools.

Required Soft Skills

• Strong organizational skills and the ability to manage conflicting priorities and to consistently meet deadlines
• Experience in developing, maintaining, and updating training assets
• Experience in developing and delivering online learning experiences for a wide variety of audiences INTERNAL
• Ability to take complex products and processes and to translate them into clear and concise training assets
• Quick learner who is resourceful and who likes a challenge and the opportunity to take initiative to find solutions
• Sense of curiosity and a willingness to ask questions
• Experience with 1:1 training and delivering feedback on performance
• Strong customer service skills and commitment to following through on deliverables
• Strong technical proficiency and the ability to master technology quickly.

Nice-To-Have Skills

• Bilingual French & English is strongly preferred
• Experience using Seismic Learning, Storyline, Clipchamp, Canva and other design tools
• Some process experience
• Training on sales skills

Education

• Post-secondary education

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Finance

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