Program Director - Design Solution

The Regional Design Strategy & Industry Portfolio Leader leads the India design solutioning team — the hub through which design pursuits, proposals, and pre-sales engagements are supported across all global geographies. This is a foundational role in the evolution of a global design solutioning model, with India serving as the primary center of gravity from which regional spokes in the Americas, EMEA, and beyond are supported.

This leader directly manages a team of Industry Design Solution Leaders based in India, overseeing how design is positioned, scoped, and sold across verticals in support of cross-regional pursuits. While the team is regionally based, the mandate is inherently global — partnering closely with regional design solutions leaders and sales leadership across geographies to drive consistent, high-quality design solutioning at scale.

The role requires executive client-facing presence — leading pitches, workshops, and strategic conversations — alongside the operational and people leadership needed to run a high-performing solutioning team. They must be credible across design craft, commercial strategy, and global stakeholder dynamics simultaneously.

Core Responsibilities

1. India Solutioning Team Leadership

• Directly manage a team of Industry Design Solution Leaders in India, setting direction, managing performance, and developing their pre-sales and solutioning capability.
• Oversee how the India team supports cross-regional pursuits — ensuring strong coverage, prioritization, and quality of design-led solutioning across all verticals.
• Bring consistency to how the team pitches, scopes, and solutions across industries without flattening the vertical-specific nuance each lead brings.
• Build and evolve the operating model for India-based design solutioning, establishing practices, standards, and ways of working.

2. Pre-Sales & Market Growth Leadership

• Oversee cross-regional pipeline visibility and health — understanding coverage, prioritization, and risk across the India solutioning portfolio.
• Step directly into high-value pursuits when they require senior design alignment or strategic escalation.
• Own the design narrative in competitive RFP situations alongside sales, consulting, and engineering counterparts.

3. Client-Facing Leadership

• Lead executive-level pitches, workshops, and strategic client conversations — able to lead the room, not just participate.
• Facilitate design-led discovery and visioning sessions with senior client stakeholders across cultures and geographies.
• Communicate design value in business terms — translating design strategy into commercial outcomes for executive audiences.
• Represent the global design solutions function credibly in high-stakes client settings regardless of geography or industry.

4. Global Collaboration & Cross-Regional Alignment

• Operate as a key node in the global design solutioning network — partnering with regional design solutions leaders in the Americas, EMEA, and other geographies as peers.
• Share pipeline intelligence, coordinate on cross-regional pursuits, and align approaches on global accounts to avoid duplication or conflicting narratives.
• Contribute to global solutions strategy in partnership with the Global Lead, Design Sales & Solutions.

5. Delivery Oversight & Quality Governance

• Serve as a senior escalation point for design solutioning and delivery challenges across industries.
• Ensure the team has the right delivery models, staffing strategies, and capability readiness for upcoming engagements across all regions they support.

6. Cross-Functional Collaboration

• Act as the design liaison for global and regional executives — participating in planning, forecasting, financial reviews, and portfolio performance discussions.
• Ensure strong alignment between design, consulting, engineering, and digital teams across the engagements the India team supports.
• Collaborate with marketing and GTM teams to shape industry-specific assets, case studies, and capability narratives.

Skills

Design Solutioning & Pre-Sales Leadership

• Proven experience owning the design narrative across complex, multi-vertical enterprise pursuits.
• Ability to scope, price, and staff design engagements across different delivery models.
• Comfort working in competitive RFP situations alongside sales, consulting, and engineering counterparts.
• Experience building and reviewing capability decks, case studies, and pursuit responses at an executive level.

Client-Facing Presence

• Executive-level presence in pitches, workshops, and strategic client conversations — able to lead the room, not just participate.
• Ability to facilitate design-led discovery and visioning sessions with senior client stakeholders.
• Strong visual and verbal storytelling — communicating design value in business terms, not design terms.
• Comfortable operating across cultures and geographies in a global client-facing capacity.

Portfolio & Pipeline Oversight

Ability to manage a portfolio of active pursuits across verticals and geographies simultaneously — understanding coverage, prioritization, and risk.

• Experience partnering with sales and account leadership to influence early pursuit shaping.
• Comfort escalating into or leading high-value deals that require senior design alignment.

Design Fluency

• Sufficient depth across UX, product design, service design, and creative production to evaluate quality, challenge approaches, and set direction.
• Understanding of how modern design teams are structured and how design integrates with engineering and consulting delivery.
• Awareness of AI-native design workflows and how they are changing what is sellable and deliverable.

People Leadership & Model Building

• Direct management experience overseeing senior design leaders — setting direction, managing performance, and developing their sales and solutioning capability.
• Ability to build and operationalize a solutioning model, not just manage within one — comfortable establishing practices, standards, and ways of working from the ground up.
• Strong coaching instincts at the leadership level — developing commercial and client-facing capability in others.
• Operates with a high degree of independence — able to own the solutioning function without requiring heavy direction.

Global Stakeholder Navigation

• Ability to operate as a peer to regional design solutions leaders across geographies — sharing pipeline intelligence, aligning on cross-regional pursuits, and coordinating on global accounts.
• Comfortable contributing to global solutions strategy while managing a regionally based team.
• Sufficient presence and credibility to hold their own alongside experienced regional leaders across the Americas, EMEA, and beyond.

Commercial & Strategic Acumen

• Understanding of how design contributes to revenue — as a growth driver, not just a delivery function.
• Ability to participate in pipeline reviews, forecast conversations, and business planning at a global level.
• Able to identify emerging solution patterns and sharpen vertical narratives accordingly.

Qualifications

• 15+ years of experience in design, with at least 5–7 years in a client-facing, commercial, or solutioning capacity within a consulting, professional services, or agency environment.
• 3–5 years of direct management experience overseeing senior designers or design leaders — with a demonstrated ability to develop commercial and client-facing capability in others, not just design craft.
• Proven track record of leading executive-level pitches, workshops, and client presentations independently — not in a supporting capacity.
• Experience working across at least two to three industry verticals, with the breadth to credibly engage across a multi-vertical portfolio.
• Background in competitive RFP and pursuit environments, including scoping, pricing, and staffing design engagements of varying scale and delivery model.
• Cross-geographic work experience, including direct collaboration with or in support of teams and clients across multiple regions — Americas, EMEA, or equivalent.
• Bachelor's degree in Design. Advanced degree or MBA is a plus but not a requirement — commercial acumen should be demonstrated through track record.