Sales Operations Analyst – North America

Company

Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Compensation

[Starting / Initial] Base Salary Pay Range: $70,000-$90,000/yr.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities

SUMMARY JOB DESCRIPTION:

The Sales Operations Analyst is predominantly responsible for validating a high volume of incoming customer orders per month (500+), generated by a 600+ person global sales organization. There is a daily focus on data management and the validation of sales orders within our systems.

Primary role includes:

Supporting sales representatives with their questions, queries, concerns, and the validation of their orders

Interfacing with intra-company departments, such as Billing, SD/Provisioning, IP Eng, Legal, etc.to finalize the details and terms of orders

Qualifications

ESSENTIAL JOB FUNCTIONS:

Email customers to verify order validation

Ensure data entered is accurately captured in accordance with pricing and product guidelines in company systems

Ensure all required documents/approvals are present and accounted for within the orders edocs

Master all internal systems such as Compass/OPM and to be able to problem solve within those systems

Coach individual Sales Reps and Managers on paperwork, procedure and processes questions.

KNOWLEDGE SKILLS AND ABILITIES:

Highly developed organizational, communication (written and oral) and interpersonal skills

Excellent computer skills including CRM software, personal applications (Outlook, MS Access, MS Excel)

Effective as both an individual contributor and team player

Ability to coordinate and effectively manage multiple projects

Judgment, tact, diplomacy and professionalism.

Accuracy, attention to detail, thoroughness and follow-through

Initiative and strong customer service skills

Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement

Positive attitude

EDUCATION, CERTIFICATION, TRAINING AND MINIMUM QUALIFICATIONS:

BS/BA or equivalent experience preferred but not required

1 year or more experience in a sales support role in a fast-paced environment is preferred

Technology industry experience is preferred but not required

By submitting an application or resume for this position, I understand that is an in-office position. To apply for the Sales Operations Analyst position, please submit your resume and cover letter to careers@cogentco.com.

Applicants Only -No Recruiters Please!

Cogent Communications is an Equal Opportunity Employer.

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