Associate Systems Engineer-Fire IT

Summary

Under the management of the Office of Innovation & Technology (OIT), the Systems Engineer will fill a crucial role in supporting the Philadelphia Fire Department. OIT is looking for a talented and motivated team player who welcomes challenges and takes pride in making a positive impact in the field of Public Safety and Technology in the sixth-largest city in the United States while enjoying the flexible work schedule, competitive benefits, and vibrant life in the City of Brotherly Love.

The Systems Engineer will be responsible for mission-critical cross-platform technologies, which include data storage, backup disaster recovery, active directory administration, network security, SAN administration, planning, architectural planning and design, server management and engineering, and other related infrastructure needs. This role is crucial within the Philadelphia Fire Department's IT infrastructure, thus sound technical knowledge of the subject area as well as consistent reliability is required. Professional skills, attention to detail, along with the ability to work within a team are necessary to be successful in this role.

Responsibilities:

• Ensure optimal systems and infrastructure availability at all times
• Provide strategic and practical recommendations for continuous service improvement.
• Collaborate effectively with cross-functional teams to deliver high-quality outcomes aligned with organizational policies, guidelines, and procedures.
• Manage and support endpoints using Microsoft Intune, or other endpoint management systems
• Develop and deploy system images across environments.
• Possess in-depth knowledge of virtualization technologies, including VMware and Hyper-V.
• Administer virtual environments, including VM creation, migration, and ongoing maintenance.
• Perform Level 3 troubleshooting and resolution of complex system issues.
• Oversee storage management and conduct proactive capacity planning.
• Manage enterprise backup solutions to ensure data integrity and availability.
• Conduct routine and advanced server management tasks.
• Plan, schedule, and implement software and firmware upgrades.
• Serve as the primary support resource for critical infrastructure systems.
• Lead application upgrade, deployment, and migration efforts.
• Oversee system integration through API management and configuration
• Administer and monitor server performance to maintain optimal system health.
• Address infrastructure-related security concerns and evolving system needs.
• Implement, manage, and maintain Active Directory, including Group Policy Objects (GPO).

Qualifications:

• Bachelor’s degree (B.S.) or higher from an accredited four-year college or university in Computer Science or a related field preferred.
• Minimum of 3 years of experience in solution engineering, system upgrades, patch management, and enterprise backup and recovery.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Effective decision-making and critical thinking skills.
• Solid understanding of information security and network security principles.
• Strong analytical and problem-solving capabilities.
• Proficient in Active Directory management.
• Advanced knowledge of PowerShell scripting for systems automation and management.
• Familiarity with industry-standard security protocols including SSL, TLS, IPsec, HTTPS, SFTP, and Kerberos.
• Ability to perform effectively in high-pressure or time-sensitive environments

Salary Range: $65,000 - $75,000

Important: To apply, candidates must provide a cover letter and a resume.

Discover the Perks of Being a City of Philadelphia Employee:
•    We offer Comprehensive health coverage for employees and their eligible dependents
•    Our wellness program offers eligibility for the discounted medical plan
•    Employees receive paid vacation, sick leave, and holidays
•    Generous retirement savings options are available
•    Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
•    Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
•    Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.