Customer Success Manager

Full Time

Washington D.C. Posted 6 days ago

Role Overview

Citian is hiring a Customer Success Manager. This is a full-time role in Washington D.C. . Part of Citian's Data Science hiring, posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Data Science roles is $172k-$236k (based on 148 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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SaaSORAccessibilityBenefitsCitianWashingtonDCReduce

Job description

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

Reduce traffic fatalities
Enhance pedestrian accessibility
Empower system operators to save time & money

You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our clients’ most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:

3+ years of Customer Success experience ideally within SaaS
Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
Strong track record of consistently exceeding customer success metrics and targets
Excellent verbal and written communication skills
Ability to travel to various local and national events as needed. Travel will be regional and national

Preferred Qualifications:

Venture-backed, start-up experience
Prior Customer Success experience with public sector clients

Your Citian Advantage:

Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
401(k) company match and monthly commuter transportation benefit
On-site gym and free snacks in the office
High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Let's build smarter cities together! Learn more about Citian here: www.citian.co

** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

About Citian

Citian

citian.co

Data ScienceOn-site

11 other open roles at Citian on TryApplyNow.

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Frequently Asked Questions

How do I apply for the Customer Success Manager position at Citian?

Use the Apply button above to submit your application directly to Citian. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Success Manager position at Citian located?

This position is based in Washington D.C. . Citian has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Success Manager at Citian earn?

Citian has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Success Manager role at Citian posted?

This role was posted on July 6, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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