As an experienced Operations Senior Manager at Citi, you will lead a high-performing team responsible for client onboarding and commercial banking operations at scale. Your role involves driving quality, efficiency, and compliance within critical operations processes, utilizing your expertise to shape team performance and client outcomes.

• *Key Responsibilities:**
• Lead a professional operations team by effectively delegating responsibilities, maintaining appropriate staffing levels, and ensuring high-quality outcomes.
• Oversee end-to-end quality and efficiency, identifying areas for improvement, and implementing solutions for enhanced operational performance.
• Manage the full employee lifecycle for direct reports, including performance evaluations, compensation decisions, hiring, and disciplinary actions.
• Develop and manage team budgets, shape operational policy, and coordinate resource planning to meet business demands.
• Resolve complex operational issues, providing evaluative judgment to guide sound business decisions.
• Act as a subject matter expert to senior stakeholders, ensuring regulatory and compliance standards are upheld.
• *Qualifications Required:**
• 14 to 20 years of experience in financial services with a background in operations management and knowledge of commercial banking processes.
• Extensive knowledge of client onboarding processes, including Anti-Money Laundering requirements for commercial liability accounts.
• Demonstrated ability to lead teams in a fast-paced environment, prioritize tasks, and meet critical deadlines under pressure.
• Strong organizational skills, clear communication abilities, and autonomy in decision-making.
• Bachelor's degree or equivalent professional experience required.

At Citi, you will have the autonomy and global reach to make a genuine impact in a collaborative environment. You'll benefit from a hybrid working model, strategic leadership ownership, access to a global network, ongoing learning opportunities, competitive financial support, and wellbeing programs designed for work-life balance.

Apply now to lead a senior operations role at Citi, where your expertise in commercial banking and client onboarding will drive meaningful impact across the team and the organization. As an experienced Operations Senior Manager at Citi, you will lead a high-performing team responsible for client onboarding and commercial banking operations at scale. Your role involves driving quality, efficiency, and compliance within critical operations processes, utilizing your expertise to shape team performance and client outcomes.

• *Key Responsibilities:**
• Lead a professional operations team by effectively delegating responsibilities, maintaining appropriate staffing levels, and ensuring high-quality outcomes.
• Oversee end-to-end quality and efficiency, identifying areas for improvement, and implementing solutions for enhanced operational performance.
• Manage the full employee lifecycle for direct reports, including performance evaluations, compensation decisions, hiring, and disciplinary actions.
• Develop and manage team budgets, shape operational policy, and coordinate resource planning to meet business demands.
• Resolve complex operational issues, providing evaluative judgment to guide sound business decisions.
• Act as a subject matter expert to senior stakeholders, ensuring regulatory and compliance standards are upheld.
• *Qualifications Required:**
• 14 to 20 years of experience in financial services with a background in operations management and knowledge of commercial banking processes.
• Extensive knowledge of client onboarding processes, including Anti-Money Laundering requirements for commercial liability accounts.
• Demonstrated ability to lead teams in a fast-paced environment, prioritize tasks, and meet critical deadlines under pressure.
• Strong organizational skills, clear communication abilities, and autonomy in decision-making.
• Bachelor's degree or equivalent professional experience required.

At Citi, you will have the autonomy and global reach to make a genuine impact in a collaborative environment. You'll benefit from a hybrid working model, strategic leadership ownership, access to a global network, ongoing learning opportunities, competitive financial support, and wellbeing programs designed for work-life balance.

Apply now to lead a senior operations role at Citi, where your expertise in commercial banking and client onboarding will drive meaningful impact across the team and the organization.