Tier 2 Help Desk Analyst — Secure IT & End-User Support

A technology services company is seeking a Tier 2 Help Desk Analyst in Arlington, VA. This role involves providing user support, troubleshooting IT systems, and ensuring compliance with Service Level Objectives. Candidates must have a Bachelor's degree or equivalent experience, at least 5 years in IT, and hold a DoD IAT Level II Certification along with Top Secret Clearance. The company promotes professional development and offers a supportive culture with opportunities for growth.