Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

Reporting to the Director, Enterprise Systems, the Associate Director, IT Infrastructure oversees the organizations physical and virtual servers and associated operating systems, network hardware, cabling, and email, ensuring that infrastructure is maintained to be current in a planned and coordinated fashion. Keeping up with the latest developments in server and network technologies, this role is involved in IT Planning and Budget processes, making recommendations that maximize performance capabilities while keeping costs low. The Associate Director works closely with Enterprise Architecture and Cybersecurity teams to define service level agreements for recovery of critical and non-critical services and ensure all operations are conducted in a secure environment. The Associate Director will lead a high-performing infrastructure team who support the college’s infrastructure hardware and operating systems by establishing consistent standards and operations, managing vendors, and ensuring essential services have appropriate back-up and recovery.

Responsibilities

• Lead vendor management including negotiating services and pricing for both in-house and cloud based services, establishing service level agreements (SLAs), ensuring contracts are in place to support the services provided by the infrastructure team, monitoring vendors to ensure services are maintained at the agreed levels and planning for changes to hardware and software and maintain currency of software patches
• Establish, document, and maintain standards and procedures for all IT Infrastructure services and operations
• Create and maintain the Infrastructure Architecture document, in coordination with the Enterprise Architecture team.
• Monitor adherence to standards and follow up on any potential issues created by variances to standard operations; report significant exceptions to standard practices and determine an action plan to prevent recurrence
• Create and maintain a dashboard to report overall service levels
• Report, create and maintain standards and procedures for Incident Recovery and Disaster Recovery. Negotiate service level agreements with user and IT management for all critical services.
• Provide input and expertise to the Enterprise Architecture, IT Planning and Budgeting, and Contract Management functions in the College to identify investment needs for future upgrades to the IT Infrastructure
• Develop a strategy for implementing approved technologies so that there is minimal impact on the availability of services across the College
• Propose changes to the IT Infrastructure to improve efficiency and improve return on investment where new technologies can be leveraged or where changes in College operations have altered the requirements
• Create and maintain service level agreements for all Infrastructure operations and create disaster recovery plans for all critical services
• Coach, mentor, motivate and develop the IT Infrastructure team
• Provide leadership to the ITS team and college as required, on the direction, support and rationale for technology decisions
• Communicate broadly and deliver presentations to college wide committees and senior management
• Participates in the preparation and control of the operating budgets and revenue budgets to achieve objectives through the efficient and effective allocation of resources

Qualifications/Experience

• 4-year degree in a technology-related disciplines such as Computer Science, Information Science, Information Technology, Information Management
• 11 years of progressive experience in Information Technology, including systems operations and leading IT Infrastructure projects. Experience must include at least three years in an IT leadership role
• ITIL certification or equivalent is required
• Knowledge of IT infrastructure design and operations, server technologies and operating systems, network design and support, cabling and switching systems, cloud based computing services
• Experience with Cloud computing/Elastic computing across virtualized environments
• Knowledge of practices and methods of IT service management
• Proven experience managing human, fiscal and material resources
• Ability to lead and motivate cross-functional, interdisciplinary teams and manage stakeholder relationships while implementing corporate strategic and business plans and related IT initiatives
• Superior strategic communications skills combined with political sensitivity and proven excellence in customer service
• Experience working with Collective Agreements and legislative requirements in a related unionized environment is preferred.

Apply online: www.centennialcollege.ca/careers

Proof of credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by March 24, 2026 at 11:59 PM EST. Please quote Job ID J0326-0629. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).