Career Area:

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Mining Technical Representative at Caterpillar, you will provide direct technical support to several dealers across the Northwestern USA, including Western States Cat and the Harnish Group Inc. You'll serve as the primary contact for issue resolution, helping dealers navigate product challenges and optimize machine performance for mining customers. When problems arise, you'll be the go-to expert-leading solutions and strengthening dealer relationships.

What you will do:

• Territory Leadership: Manage and support assigned dealer territories, acting as the central technical liaison to ensure alignment with Caterpillar's service standards and customer expectations.
• Dealer Coaching: Guide dealers through the Product Problem Management process to maximize machine uptime and customer satisfaction.
• New Machine & Market Introduction (NMI): Lead NMI programs to ensure smooth deployment and ramp-up of new mining equipment in your region.
• Issue Resolution & Goodwill Administration: Oversee goodwill settlements and collaborate with service specialists to enhance dealer capabilities in diagnosing and resolving product deficiencies.
• Program Management: Support dealers in executing Product Improvement Programs efficiently and within designated timelines.
• Customer Engagement: Provide technical insights and assist dealers in communicating Caterpillar's service advantages to customers.
• Strategic Decision-Making: Navigate complex challenges, evaluate alternatives, and make timely decisions that impact dealer performance and customer outcomes.
• Market Insight & Growth: Understand dealer and customer needs, and apply insights to support product sales, process improvements, and segment growth initiatives.

What skills you will have:

Technical Excellence: Demonstrated technical experience with heavy equipment. Proven ability to apply product expertise to support operational performance and troubleshoot complex equipment issues.

Customer Focus: We are seeking a relationship builder who excels at establishing trust and credibility with both dealers and customers. This is an independent role, operating outside of a traditional CAT office environment, requiring a high level of self-direction and accountability.

Effective Communications: Proficient in using communication tools and techniques to clearly convey and interpret ideas, information, and needs. Applies appropriate communication behaviors to ensure mutual understanding and productive interactions across technical and non-technical audiences.

Problem Solving: Experienced in applying structured approaches and tools to identify, analyze, and resolve operational, organizational, or process-related challenges. Adapts problem-solving strategies to suit diverse situations and drive effective outcomes.

Additional Information:

This position may be based in Tucson, AZ, or be field-based, requiring residence within the assigned territory and work from the Western States Cat Office to support dealers and customers.

Domestic relocation assistance is available

This position may require 50% travel

Sponsorship is not available

Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates:

April 27, 2026 - May 10, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.