About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Purpose

The Mobile Dining Server delivers a seamless, restaurant-quality dining experience throughout the Chelsea Hotel. Blending traditional In-Room Dining service with the convenience and efficiency of modern mobile ordering, this role is responsible for taking guest orders, coordinating and packing them with precision, and delivering them directly to guestrooms and hotel spaces.

In addition to dining service, this position supports the overall guest experience by delivering in-room amenities and conducting regular floor checks to ensure corridors remain clear, presentable, and aligned with hotel standards.

This role extends Elm Tavern’s dining experience beyond the restaurant, ensuring ease, quality, professionalism, and hospitality in every interaction.

Principal Responsibilities

My Guest

• Deliver a seamless, modern dining experience that feels effortless for our guests.
• Accurately take guest orders via phone or digital platforms with warmth and professionalism
• Provide knowledgeable menu guidance, thoughtful upselling, and beverage recommendations when appropriate
• Carefully package and deliver orders promptly, ensuring presentation is polished and visually compelling
• Create a frictionless experience that blends traditional hospitality with modern convenience
• Handle guest concerns and special requests with efficiency, discretion, and courtesy

My Product

• Maintain excellence in quality, presentation and operational flow.
• Coordinate with kitchen and bar to ensure order accuracy and timing
• Pack and prepare orders carefully to maintain temperature, presentation and completeness
• Ensure all condiments, cutlery, beverages and accompaniments are included
• Conduct final quality checks before delivery
• Uphold food safety, sanitation and Smart Serve regulations

MyColleage

• Foster strong communication and teamwork across departments.
• Work collaboratively with culinary, bar, and front desk teams
• Communicate order timing, special requests and VIP details clearly
• Support peak service periods with efficiency and a team-first mindset
• Maintain professionalism and respect in all interactions

MyChelsea

• Represent the Chelsea Hotel and Elm Tavern with pride.
• Act as an ambassador of our revitalized dining experience
• Maintain knowledge of hotel amenities, promotions and services
• Contribute to a culture of accountability, innovation and elevated service
• Support the hotel’s commitment to sustainability and operational excellence

Academic and Working Qualifications

Working Experience

• Previous experience in a similar size establishment.
• Previous Guest Service experience.

Knowledge

• Good knowledge of wines, beers, and cocktails.

Education

• Must possess Smart Serve.

Soft Skills

• Efficient and quick to learn.
• Pleasant attitude, outgoing personality.
• Good organizational and multitasking skills.

Languages

• Excellent communication skills in the English language (Written and Verbal).

Physical Requirements

• Able to work flexible hours including nights and weekends.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/