About the Job:

If you love teaching, building people, and setting the standard, this role was made for you.

As a Dental Organizational Development Specialist (Trainer), you’ll be at the center of how we grow. You won’t just train agents — you’ll shape the future of our dental billing organization. Every agent you onboard, every skill you sharpen, and every gap you catch early directly impacts client success and company growth.

About iCore:

iCore is a dentist-led healthcare company with more than 15 years of experience supporting dental and healthcare practices nationwide. We combine secure, cloud-based technology with hands-on practice management services to help practices run stronger clinical and administrative operations.

We are more than a software company. iCoreConnect partners directly with practices to support revenue cycle management, billing, insurance verification, compliance, analytics, and day-to-day operational workflows. Our approach is built on real-world experience and a deep understanding of how practices actually function.

Behind iCoreConnect is a thriving, collaborative team of clinicians, operational experts, technologists, and customer success professionals who work together to help our clients succeed. We’re proud to be a leading company built by dentists, for dentists — focused on partnership, accountability, and long-term impact.

Mission: To give dental teams one connected platform that lets them focus on exceptional patient care.

Vision: Building the leading technology-enabled dental management platform through excellence in service, automation, and measurable results.

Core Values: Excellence, Accountability, Client Success, Teamwork, Innovation.

Objectives:

• Lead live training for new agents on dental eligibility, claims, accounts receivable, payment posting, dental software, and professional communication.
• Test trainee readiness using real-life situations, accuracy checks, and actual work examples.
• Review trainee work for accuracy and compliance, document feedback, and coach issues early before they become problems.
• Create, update, and improve training videos, SOPs, and learning materials.
• Set up and manage trainee access and progress in LearnWorlds and HIPAA training systems.
• Send daily updates showing trainee progress, quality results, and any risks or concerns.
• Work closely with HR, QA Supervisors, and Operations to make sure training matches real production needs.
• Help train Supervisors and Revenue Managers as the team continues to grow.

Competencies:

• Strong dental billing knowledge.
• 5 years as Dental Office Manager.
• Ability to teach clearly and lead live training.
• High focus on accuracy, quality, and compliance.
• Effective coaching and feedback skills.
• Strong documentation and reporting skills.
• Comfort with training systems and dental software.
• Clear, professional communication.

Personal Benefits:

Be a valued leader, not just a trainer:

• You will be recognized as a core member of our management and administrative team, with a direct impact on how our organization grows and succeeds.

Make a real difference at scale:

• Your work supports more than 15,000 dental offices, and every agent you train helps practices run better every single day.

Work with a mission-driven team:

• You’ll collaborate with experienced professionals who care deeply about quality, structure, and doing things the right way.

100% remote – work from home:

• Enjoy the freedom of working from home, avoiding traffic, long commutes, and unnecessary daily stress.

Better work-life balance:

• While many companies are pushing employees back into the office, this role continues to offer a remote environment that supports focus, flexibility, and balance.

Stability and long-term growth:

• Join a well-established organization with over 15 years in business and a clear vision for continued growth.

Professional Benefits:

Grow your training and leadership skills:

• Strengthen your ability to train, coach, and develop high-performing teams at scale.

Work with industry leaders in dental:

• Collaborate with experienced leaders and professionals across the dental and revenue cycle management space.

Exposure to cutting-edge dental RCM technology:

• Learn and work with modern dental billing, revenue