Role Overview
CARE INFOTECH is hiring a entry-level Desktop Support Engineer L1. This is a contract role in Gurugram. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
A Level 1 (L1) Desktop Support Engineer provides first-line technical support to end-users. The role focuses on resolving basic hardware, software, and network issues, escalating complex problems to higher-level engineers when necessary.
Key Responsibilities
- Act as the first point of contact for IT support requests (phone, email, ticketing system).
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Handle basic software issues (Windows OS, MS Office, email clients, antivirus).
- Provide network connectivity support (Wi-Fi, LAN, VPN).
- Reset passwords, manage user accounts, and assist with Active Directory tasks.
- Log incidents in the ticketing system and ensure timely resolution.
- Escalate unresolved issues to L2/L3 engineers.
- Maintain documentation of issues and solutions for knowledge base.
Required Skills & Qualifications
- Diploma/Bachelor’s degree in Computer Science, IT, or related field.
- Basic knowledge of Windows/Mac OS environments.
- Familiarity with Active Directory, Office 365, and networking fundamentals.
- Experience with ticketing tools (ServiceNow, Jira, Freshdesk).
- Strong communication and customer service skills.
- Certifications preferred: CompTIA A+, Microsoft MTA, ITIL Foundation.
Job Types: Permanent, Contractual / Temporary
Contract length: 4 months
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
Frequently Asked Questions
How do I apply for the Desktop Support Engineer L1 position at CARE INFOTECH?
Use the Apply button above to submit your application directly to CARE INFOTECH. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop Support Engineer L1 position at CARE INFOTECH located?
This position is based in Gurugram. CARE INFOTECH has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop Support Engineer L1 at CARE INFOTECH earn?
CARE INFOTECH has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop Support Engineer L1 role at CARE INFOTECH posted?
This role was posted on March 20, 2026 (85 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Desktop Support Engineer L1 role at CARE INFOTECH entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements CARE INFOTECH has listed.
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