Desktop Support Engineer L1

A Level 1 (L1) Desktop Support Engineer provides first-line technical support to end-users. The role focuses on resolving basic hardware, software, and network issues, escalating complex problems to higher-level engineers when necessary.

Key Responsibilities

• Act as the first point of contact for IT support requests (phone, email, ticketing system).
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Handle basic software issues (Windows OS, MS Office, email clients, antivirus).
• Provide network connectivity support (Wi-Fi, LAN, VPN).
• Reset passwords, manage user accounts, and assist with Active Directory tasks.
• Log incidents in the ticketing system and ensure timely resolution.
• Escalate unresolved issues to L2/L3 engineers.
• Maintain documentation of issues and solutions for knowledge base.

Required Skills & Qualifications

• Diploma/Bachelor’s degree in Computer Science, IT, or related field.
• Basic knowledge of Windows/Mac OS environments.
• Familiarity with Active Directory, Office 365, and networking fundamentals.
• Experience with ticketing tools (ServiceNow, Jira, Freshdesk).
• Strong communication and customer service skills.
• Certifications preferred: CompTIA A+, Microsoft MTA, ITIL Foundation.

Job Types: Permanent, Contractual / Temporary

Contract length: 4 months

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person