Role Overview
CARE INFOTECH is hiring a entry-level Desktop Support Engineer L2. This is a full-time role in Goa. Part of CARE INFOTECH's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Summary
A Desktop Support Engineer provides technical assistance to end-users, ensuring that desktops, laptops, and peripheral devices function efficiently. The role involves diagnosing and resolving hardware and software issues, managing installations and upgrades, and maintaining system security. They serve as the first line of IT support, helping employees remain productive by minimizing downtime and ensuring reliable system performance.
Key Responsibilities
The Desktop Support Engineer is responsible for installing, configuring, and maintaining desktops, laptops, printers, and other peripherals. They troubleshoot hardware, software, and network connectivity issues, provide technical support through phone, email, or onsite visits, and manage operating system updates, patches, and antivirus protection. The role also includes setting up user accounts and permissions, documenting support requests and resolutions, collaborating with IT teams to escalate complex issues, and ensuring compliance with IT policies and security standards.
Qualifications
Candidates should hold a bachelor’s degree or diploma in Computer Science, Information Technology, or a related field. They must have strong knowledge of Windows and Mac operating systems, Microsoft Office applications, and basic networking concepts such as TCP/IP, DNS, and DHCP. Experience with ticketing systems like ServiceNow, Jira, or Zendesk is desirable. Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are preferred.
Skills
The role requires excellent troubleshooting and problem-solving abilities, strong communication and customer service skills, and the ability to work independently or as part of a team. Attention to detail, time management, and multitasking skills are essential for success in this position.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
Frequently Asked Questions
How do I apply for the Desktop Support Engineer L2 position at CARE INFOTECH?
Use the Apply button above to submit your application directly to CARE INFOTECH. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop Support Engineer L2 position at CARE INFOTECH located?
This position is based in Goa. CARE INFOTECH has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop Support Engineer L2 at CARE INFOTECH earn?
CARE INFOTECH has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop Support Engineer L2 role at CARE INFOTECH posted?
This role was posted on April 23, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Desktop Support Engineer L2 role at CARE INFOTECH entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements CARE INFOTECH has listed.
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