IT Manager

Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area

Position Summary

The IT Manager is responsible for leading within the IT Engineering function, overseeing day-to-day operations, delivery of IT services, and execution of strategic initiatives. This role manages a team of IT Engineers, ensures the reliability and scalability of enterprise IT systems, and drives continuous improvement across identity, endpoint management, and SaaS platforms.

The IT Manager serves as the final escalation point for IT systems and user-impacting issues, while partnering with cross-functional stakeholders to align IT solutions with business, security, and compliance needs.

Position Responsibilities:

• In partnership with the IT Director, lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management
• Act as the final escalation point for complex IT Engineering and Helpdesk issues
• Own delivery of IT Engineering projects, including planning, prioritization, and resource allocation
• Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience
• Oversee administration and optimization of:
  • Identity and access management (SSO)
  • Endpoint management (MDM)
  • SaaS platforms and productivity tools (e.g., Office 365)
• Ensure onboarding and offboarding workflows are scalable, secure, and compliant
• Partner with Security, Engineering, and Business teams to define and enforce best practices and standards
• Evaluate, select, and deploy new technologies and software solutions
• Establish and maintain documentation, processes, and operational standards
• Manage cross-functional initiatives and coordinate with IT leadership on prioritization and resourcing
• Act as a liaison between IT Engineering and stakeholder teams
• Encourage automation and efficiency through scripting and process improvement
• Ensure appropriate support coverage, including participation in off-hours support as needed

Required Qualifications:

• 7–10+ years of progressive experience in IT engineering, systems administration, or platform ownership roles
• Proven experience leading technical teams
• Demonstrated success mentoring engineers across multiple experience levels
• Strong background in:
  • Identity and access management (SSO platforms such as Okta, OneLogin, Auth0)
  • Endpoint management (MDM solutions, including Intune or equivalent)
  • SaaS application administration and deployment
• Experience managing onboarding/offboarding workflows in a distributed environment
• Experience administering and acting as a SME for Office 365
• Experience supporting Mac hardware and remote users in a distributed workforce
• Experience leading IT projects and coordinating cross-functional initiatives
• Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud preferred)
• Experience with ticketing systems such as Jira Service Desk or similar platforms
• Strong scripting and automation skills (Bash, PowerShell, Python, or similar) preferred
• Customer-oriented mindset with strong problem-solving and communication skills
• Ability to lead incident response and serve as a senior escalation point for critical issues
• Strong understanding of security principles, access controls, and audit/compliance considerations