Platform Product Manager

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

🏢 This is a Hybrid role, based from our London (Moorgate) office 3 days per week.

About the Role

The Platform Engineering department has grown significantly- six workstreams, soon to be eight, comprising 30 software engineers. Yet until now, it has operated without a single dedicated Product Manager.

That changes with this hire.

This is a rare greenfield opportunity to build product thinking into a department that underpins everything Capital on Tap ships. You will be the first PM embedded in Platform Engineering, working across our Cloud & Platform Operations and Developer Experience groups to introduce the product rigour, feedback loops, and iterative practices that will transform the department from a cost centre into a recognised driver of engineering velocity.

You will work closely with the Head of Platform Engineering, Engineering Managers, and Lead Engineers across the department.

What You'll Be Doing

• Own the Platform roadmap: Work with engineering leadership to build and communicate a coherent, prioritised roadmap across Platform Engineering groups, replacing fragmented team-by-team planning with a unified, customer-informed direction.

 

• Drive system reliability: Audit incident history, establish baseline reliability metrics (MTTD, MTTR, MTBF), and work with the Engineering Manager to introduce SLOs and error budgets.

 

• Build feedback loops: Establish structured, repeatable mechanisms for collecting qualitative and quantitative feedback from Platform Engineering's internal customers (Product Engineering teams).

 

• Introduce iterative delivery: Break down long-running projects into iterative milestones. Challenge perfectionism where it delays value.

 

• Measure and communicate ROI: Define and own a framework for measuring Platform ROI (developer hours saved, infrastructure savings, self-service adoption).

 

• Champion self-service: Identify opportunities to build golden paths and self-service tooling, reducing manual toil, improving developer experience, and freeing engineering capacity for high-value work.

 

• Be the translation layer: Act as the bridge between Platform Engineering and the wider business, making the department's priorities and progress visible, and articulating why they matter.

 

We're Looking For

• Proven product management experience: ideally with exposure to platform, infrastructure, or developer tooling environments.

 

• Strong commercial instinct: you understand how platform decisions connect to business outcomes.

 

• A user-first mindset: applied to internal customers; you understand that software engineers are users too.

 

• Experience introducing product practices: into teams or departments where they didn't previously exist.

 

• Data-driven prioritisation: you can define success metrics and interpret reliability data.

 

• Collaborative communication style: Effectively align engineering leaders and product peers. Demonstrate a proven ability to manage complex, cross-team deliverables for system upgrades, including planning, aligning stakeholders.
• Familiarity with agile delivery practices and iterative project management.

 

Bonus points for experience with metrics: (DORA, DX Core 4, SPACE), incident management frameworks, developer experience (DevEx) tooling, or cloud infrastructure concepts.

Interview Process

🤝 First stage: 30-minute intro call with Talent Partner (video call)

🤝 Second stage: 60-minute interview with Senior Product Manager and SRE & Platform Engineering Manager (video call)

🤝 Final stage: 90-minute in-person interview in our London office