Pega Application Support Analyst - Db2

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

• *Must have**:
• Production support experience who is able to effectively guide a team through the incident response process
• Experience in writing SQL queries, function/views and execution of Store Procedures in DB2/SCON
• Hands-on experience with monitoring tools such as Dynatrace, Zabbix, PagerDuty, Splunk and Kibana
• Able to problem solve integration issues to provide solutions to requirements and engineering limitations
• Experienced with Infrastructure such as AIX, DB2, F5, NAS, OCP, and z/OS
• PEGA System Architect certification.
• *Responsibilities**:
• Investigate, resolve and report on medium to high complex technical issues which requires PEGA workflow understanding.
• Proactively identifies and acts on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
• Makes recommendations on process improvements and enhances system and support documentation.
• Maintain technology currency and vulnerabilities remediation with keen eye on process improvement and automation capabilities.
• Analyze, troubleshoot and debug problems in continuously growing integrated environment,
• Continuously identify potential issues, conflicts, and risks. Analyze, mitigate and escalate where appropriate
• Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables.
• Maintain technology currency and vulnerabilities remediation with an eye on process improvement and automation capabilities.
• Proactively identify potential gaps in monitoring and alerting.
• Security Assessment
• Firewall review, Certificates Management.
• Understand and suggestion improvement of the PEGA Architecture - Analysis/Enhancement.
• *Capgemini is an Equal Opportunity Employer**:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.