Senior Service Desk Analyst

Full Timesenior

St. Louis, MOPosted 10 days ago

Role Overview

Cannon Design is hiring a Senior Service Desk Analyst. This is a full-time role in St. Louis. Part of Cannon Design's Security hiring, posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Senior-level Security roles is $153k-$200k (based on 124 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.

ABOUT THE ROLE

The successful candidate will help administer and manage the technology our designers rely on to develop design solutions for leading health, education and business organizations. You will have to know or learn a little bit of everything that happens within the office relative to IT, source answers from vendors and escalate as required within the IT group. You will perform as a mid level specialist or subject matter expert, responsible for providing advanced technical support, troubleshooting complex issues, and mentoring less experienced analysts.

Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting.
Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors.
Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.
Act as a subject matter expert for AEC industry applications.
Consults users to determine present and future needs.
Identify areas of operation that need upgraded end user equipment.
Monitor system performance, provide security measures, troubleshooting, maintenance.
Review technical manuals, brochures to determine which equipment meets establishment requirements.
Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use.
Test, evaluate hardware and software to determine efficiency, reliability.
Attend vendor training, study journals to keep up with changes in technology.
Keep updated on technology through technical journals and vendor resources.
Work with IT personnel, leadership in the design, testing, evaluation of systems.
Adapt, modify existing hardware and software to meet specific needs.
Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems.
Maintain peripherals such as printers that are connected to the network.
Create and modify users and groups in active directory such as logins with user accounts.
May add permissions, modify, delete extensions and mail boxes, phone systems.
Other duties as assigned.

ABOUT YOUR QUALIFICATIONS

Bachelor degree in Information Technology or a related field preferred.
A minimum of 6 years of related IT experience is required.
Microsoft Windows desktop and Server certifications are preferred but not required.
Strong customer service, communication skills, and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines.
Knowledge of MS Windows 11/10 desktop, Microsoft Office required.
Knowledge of various software applications such as Adobe CS Suite, Autodesk Products,, Bluebeam, Rhino, Sketchup, Enscape, Newforma, V-Ray, MS Teams, Argos, and Deltek VantagePoint is a plus.

For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits

ABOUT OUR FIRM

CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It’s more than a philosophy — it’s who we are, and it drives us to make a meaningful, lasting difference every day.

ABOUT WORKING HERE

We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
We are committed to ensuring our practice is equitable for all employees, representative of the communities around us – and focused on the future of design. We advocate for equity, diversity, and inclusion efforts through the leadership of our DEI Council, Employee Resource Groups and other community advocacy initiatives.
We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.

Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.

As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.

CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.

About Cannon Design

Cannon Design

cannondesign.com

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Frequently Asked Questions

How do I apply for the Senior Service Desk Analyst position at Cannon Design?

Use the Apply button above to submit your application directly to Cannon Design. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Senior Service Desk Analyst position at Cannon Design located?

This position is based in St. Louis. Cannon Design has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Senior Service Desk Analyst at Cannon Design earn?

Cannon Design has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Service Desk Analyst role at Cannon Design posted?

This role was posted on July 2, 2026 (10 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Service Desk Analyst role at Cannon Design require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Cannon Design lists their specific requirements in the description below, so review the must-have qualifications closely before applying.

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